Tài liệu Nktt

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yuhuynh

Tham gia: 17/06/2016

Mô tả:

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TRƯỜNG ĐẠI HỌC TÔN ĐỨC THẮNG KHOA NGOẠI NGỮ PHIẾU THEO DÕI TIẾN ĐỘ/NHẬT KÝ THỰC TẬP Sinh viên: HỒNG HÂN Ngày tháng năm sinh : 21/02/1995 Lớp : 13000102 MSSV : 01301089 Ngành : Tiếng anh thương mại Đề tài/nội dung TTTN: WEEK/DATE CONTENT INSTRUCTOR’S CERTIFICATION -Meet the director and some employees in the 1 From13/2/2017 To19/2/2017 company -Discuss directly to the director about the internship time and hand over the work. -Learn the rules and history of the company such as: +The overview about company +The formation and development of the company +The achievement of company -Learn the organizational structure at PHUC XUAN NHI Travel company and the functions and duties of the departments 1 -Learn some of the company's main services such as booking tour, bus, boat, flight, train, and exchanging money, extending visa,.. -Input the customer’s data to system - Study the main works in the company : + Learn how to check email of customers, partners +Learn how to check the customer delivering book: how many tour, bus, boat, flight?. And how many customers in a tour?, who is the partner? +Learn how to write the receipt +Learn how to introduce the tour by picture +Learn how to deal the price with customers + Learn the price of bus, tour, train, boat.. -Practice all kinds of services in the company -Exercise with the colleagues to have the real experiences -Get familiar with some of equipments such as fax, print, photocopy... 2 From20/2/2017 To26/2/2017 -Learn about the company's tour programs and products such as +Learn some of the popular tour in company and the price: Mekong Delta, Cu Chi Tunnels, City Tour, Vung Tau beach, Phu Quoc Island, Da Lat city… +Learn some of the popular bus route in 2 company and the price: Mui Ne, Can Tho, Nha Trang, Da Lat, Vung Tau, Hoi An, Da Nang.. +Sell the products of company such as sim card, voucher taxi -Learn how to hand over the customers to the tour guide -Meet some of the partners with the director -Input the customer’s data to system -Type and print the necessary documents. -Self-study materials, programs of the company. 3 From 27/2/2017 To 5/3/2017 - Discuss the advantages and disadvantages in working time with the director +Advantages : I has done and caught the company's products and services,I has kept up with the company's process +Disadvantages : I had a problem about dealing the price with customers -Comunicate to the customers and sell services +Book the tours: Book the tour to Cu Chi Tunnel haft day, City and Cu Chi Tunnel tour full day, night life city tour, Mekong Delta 1 day,Cao Dai Temple tour +Book the buses from Sai Gon to: Mui Ne, Nha Trang, Can Tho, Vung Tau, Hoi An, 3 PhnomPenh -Hand over the customers to the tour guide -Input the customer’s data to system -Report the work done during the week to the director -Comunicate to the customers and sell services +Book the tours : Da Lat 3days, Phu Quoc 4 From 6/3/2017 To 12/3/2017 island 4days, Da Nang 3days, Thai Lan 5days, Mekong Delta 2days, Mui Ne 3 days +Book the flights from Sai Gon to : Phuket, Bangkok, Phu Quoc, Nha Trang, Kualalumpur +Book the buses from Sai Gon to : Siem Riep, Sihanouk Ville, Lao +Book the trains form Sai Gon to : Da Nang, Ha Noi +Sell products : Sim card, Voucher taxi, Water -Translate the tour program of company from English to Vietnamese -Draw up the contact with the customers and partners -Report the work done during the week to the director 4 -Comunicate to the customers and sell services +Book the tours : Cu Chi Tunnel haft day, Cu 5 From13/3/2017 To 19/3/2017 Chi Tunnel and Cao Dai Temple 1 day, Ha Long Bay 4days, Cooking class, Hong Kong 6 days +Book the buses from Sai Gon to Vinh Long, taxi to the airport, Nha Trang, Hue, PhnomPenh +Book hotels: Hoa Hue, Ha Vi, Sky, Truong Thinh +Make other services such as exchanging money, extending visa, calling international. -Go to the bus station to get ticket -Meet partners with the director -Report the work done during the week to the director -Receive and respond email of the customers 6 From20/3/2017 To 26/3/2017 and partners -Give the tour recommendation for customers -Comunicate to the customers and sell services +Book the tours: Da Nang 3 days, Nam Cat Tien park full days, Nha Trang 3 days, Nam Du island 3 days +Book the buses form Sai Gon to: Mui Ne, PhnomPenh, Sihanouk Ville, Rach Gia +Book the boat from Rach Gia to Phu Quoc +Book the flights from Sai Gon to: 5 Phu Quoc, Con Dao, Ha Noi +Exchange money and extend visa -Report the work done during the week to the director -Receive and respond email of the customers 7 From27/3/2017 To 2/4/2017 and partners -Give the tour recommendation for customers -Learn more about local tours -Comunicate to the customers and sell services +Book the tours: City tour full day, Cu Chi haft day, Mekong Delta 3 days +Book the buses form Sai Gon to: Mui Ne, Nha trang, Hoi An +Book the train from Sai Gon to Da Nang +Book the flights from Sai Gon to: Bangkok, Ha Noi +Selling map, water, sim card -Design some of the daily tour program -Report the work done during the week to the director 8 From 3/4/2017 To 9/4/2017 -Collect the tour programs in English both local tour and international tour -Meet partners with the director -Meet the regular customers and agency -Draw up the contact with the partners 6 -Experience the daily tour of company -Become a tour guide in two days -Submit the internship docments and ask for comments of the director -Organize a party to fall apart company Tp. Ho Chi Minh, ngày 10 tháng 04 năm 2017 Người hướng dẫn (Ký, họ tên và đóng dấu) 7
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