Mô tả:
Bi quyét thuong
lupng gift
hhng
Cé 1 nguyén tac trong vi(c bén hang hau nhir khfi ng ban giir sai:
néu ban hu’éng toan bo s;y chit y ciia minh van gi:i b:in ciia s:i n phfi
m hay dJch vu, thi kh:ich hang cii a ban cii ng sé tain y nhir thé tii’c la chi tap trung vao yéu to gi:i c:i.
Gia c:i lufin la van dé quan tain lon nhat cua khach h:ing va dfii khi
hay tham chi nha san xuat nao ciing co thé gi:ii thich tho:i dang. Chia
Quan diém ciia McConley rat dting. Duli day I:i 4 dieu chiing tot h pc
ducic tit sq ph:in ting ciia kh:ich hang ve gl:i ban ciia san pham:
1.
.
.
. .
.
.
bang . .
ha t
t
Ban
gia
cua san pham
•!
*
Dung bao gi‹i dé minh rem v:to tinh thé phai xin Hi vi gi:i san pham cua
va trung thanh voi no. Ban chi co thé tain dnpc dléu do néu co thong tlR
trp
chlnh lam cho s:in pham ciia ban tr‹ thanh duy nhat de phan bl(t ban voi
gitip kh:ich hanp hiéu dupc gié tri that cua nhung pi ma ban ban cho hp.
2. Cén than véi vi(c gi:t in gi é
Ban cho nen tiéc nhung khach hang khong thay dupc gia tr| cfia ban,
tiem nang, ban sé iiiuon lam iiipi viec de ban diipc hang clio hp, dii co
phai gi iim gia bao nhiéu chang nii’a. Nhung khi ban da co nhiéu khach
hang tiém nang hon, ban sé thay rang néu khong ban dnoc cho ngu‹ i
tiém uang sé nhanh chong nhan ra la ban dang danh gi:i thap khong chi
3. Biét khi nan can thuong lupng
cao hon, dong thol gitip cho thanh cong cua ban bén viing hon. Khi dfi,
khach hang. Tuy nhien, su linh dong ve gi:i nen dna vao moi quan he dat
4. Ty tin
so voi cac hang khiic dé mua san pham ctia ban, vay thi tot sé nhan du’pc
gi tu khoan chenh lech nay?”. Diéu then chot
day la ban can ch1 ra
co. Hay thuyét phuc sao cho khach h:ing tin tu ng ban, Varn cho h p cain
t hay thoai in:ii hon khi giao dich hay cong tac voi ban.
Su qu:i quyét ctia ban chinh la cong cu quan trpng nhat ma ban co de
giai toa nhiing thac mac hay ph:in Eng ve gl:i, ciing nhu tai thoi diem can
.
. . .. .
. . .
.
. .
..
dam phan ve gia. Ncu ban co du ti nh quyet doan de vupt qua noi to sp
uog ve gia nao. Ban hay tin chung toi, tinh tu tin luon dan tot thanh
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