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TRƯỜNG ĐẠI HỌC TÔN ĐỨC THẮNG KHOA NGOẠI NGỮ PHIẾU THEO DÕI TIẾN ĐỘ/NHẬT KÝ THỰC TẬP Sinh viên HỒNG HÂN Ngày tháng năm sinh : 21/02/1995 Lớp : 13000102 MSSV : 01301089 Ngành : Tiếng anh thương mại Đề tài/nội dung TTTN: WEEK 1 1 From 13/ 2/2017 DATE To 19/2/2017 WORK INSTRUCTOR’S CERTIFICATION 7:00 – 7:30 Preparing -Open office, and turn on all the lights -Clean up office and tidy the equipments Monday 7:30 – 10:00 Apprenticing by myself 13/02/20 -Learn how to check email of customers, partners 17 -Learn how to write the receipt -Learn some of the popular tour in company and the price: Mekong Delta, Cu Chi Tunnels,City Tour… 10:00 – 12:00 Exchange and learn from the instructor -Learn how to introduce the tour by picture -Learn how to deal the price with customers -Learn how to use the body language in a best way 13:00 – 14:30 Apprenticing by myself -Learn the price of the popular tour -Learn some of the special terms in travelling -Learn some basic kinds of services in company: booking tour, bus, boat, flight, train, exchange money, extending visa,.. 14:30 – 15:00 Transferring work for the afternoon shift employees 2 7:00 – 8:00 Preparing 8:00 – 11:00 Apprenticing by myself -Learn some of the bus routes: Mui Ne, Da Lat, PhnomPenh, Siem Tuesday 14/02/20 17 Riep, Nha Trang, Can Tho, Vung Tau, Open Bus -Learn the price of the bus -Learn how long does it take 11:00 – 12:00 Exchange and learn from the instructor -Learn how to close the price quickly -Learn how to use the body laguage to attract customers and show confidence 13:00 – 14:30 Apprenticing by myself -Learn what time of the bus start and arrive -Learn who is the partner of each bus route: Viet Nhat bus, Tam Hanh bus, Sorya.. -Learn how to contact with partners and use the method to book the bus or tour for customers 14:30 – 15:00 Transferring work for the afternoon shift employees 7:00 – 8:00 Preparing Wednesd ay 15/02/20 17 8:00 – 11:00 Apprenticing by myself -Learn how to check the customer delivering book: how many tour, bus, boat, flight?. And how many customers in a tour?, who is the partner? -Learn how to take over customers to the tour guide 11:00 – 12:00 Exchange and learn from the instructor -Learn how to catch the customer psychology 13:00 – 14:30 Apprenticing by myself -Learn some of the websites to book the flight ticket: vietjetair.com, jetstar.com, vietnamairlines.com, skyscanner.net…. -Learn who is the partner to book the flight ticket -Learn how to make profit to each kind of flight: internal flight, domestic flights, one way or two way ticket.. 14:30 – 15:00 Transferring work for the afternoon shift employees 3 7:00 – 9:30 Preparing Thursday 16/02/20 17 9:30 – 12:00 Apprenticing by myself -Learn how to design and print the flight ticket paper -Learn about the syntaxs to connect clearly with partners -Learn how to check name, code no, nationality, routing, time of the flight ticket. 13:00 – 14:30 Apprenticing by myself -Learn how to check the customer’s visa -Learn how to extend visa -Learn who is the partner to make visa extending 14:30 – 15:00 Transferring work for the afternoon shift employees 9:30 – 12:00 Apprenticing by myself Friday 17/02/20 17 -Learn how to exchange money -Learn some of website to check the money rate: xe.com, vietcombank.com… -Learn how to write and check the money exchange receipt 12: 00– 13:00: Enjoying rest time (have lunch and relax) 13:00 – 14:30 Apprenticing by myself -Learn how to see the difference between old money and new money -Depend on each kind of money to make the money rate: small money, big money, old or new money 14:30 – 15:00 Transferring work for the afternoon shift employees 9:30 – 12:00 Practicing Saturday 18/02/20 17 -Practice all kinds of services in the company -Exercise with the colleagues to have the real experiences 12:00– 13:00: Enjoying rest time (have lunch and relax) 13:00 – 14:30 -Practice all kinds of services in company -Exercise with the colleagues to have the real experience Sunday 19/02/20 17 OFF 4 WEEK 2 From 20/2/2017 DATE To 26/2/2017 WORK INSTRUCTOR’S CERTIFICATION 7:00 – 8:00 Preparing 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt,I will check arrival list” Monday -Check all of the information in the receipt to see it is correct or not. 20/02/20 1/ Customers travel tour Mekong Delta 1day (My Tho – Ben Tre) 17 2/ Customers travel tour Mekong Delta 2days 3/ Customers travel tour Cu Chi haft day + Entrance Fee 4/ Customers take the bus from Sai Gon to Mui Ne 5/ Customers take the bus from Sai Gon to Da Lat 9:00 – 12:00: Receiving customer 1/ Book the tour to Cu Chi Tunnel haft day at 1P.M for 3 persons 2/ Book the flight from Sai Gon to Da Nang for 1 person 3/ Book the flight from Sai Gon to Ha Noi and from Ha Noi to Sai Gon for 2 persons 4/ Book the bus from Sai Gon to Can Tho for 1 person 12: 00– 13:00: Enjoying rest time (have lunch and relax) 13:00 – 14:30 : Receiving customer 1/ Book City tour full day for 4 persons 2/ Book the bus from Sai Gon to Mui Ne for 2 persons 3/ Book the bus from Sai Gon to Siem Riep for 3 person 5 8:00 – 9:00 Handing over customers Tuesday 21/02/20 17 -Ask the customer to see the receipt by saying:”Can I see your receipt,I will check arrival list” -Check all of the information in the receipt to see it is correct or not 1/ Customers travel tour Mekong Delta 2days 2/ Customers take the bus from Sai Gon to PhnomPenh 3/ Customers travel tour Cu Chi Tunnel and Cao Dai Temple 1 day 4/ Customers take the bus from Sai Gon to Can Tho 9:00 – 12:00: Receiving customer 1/ Book the tour to Cu Chi and City tour for 2 persons 2/ Book the bus from Sai Gon to Hoi An for 1 person 3/ Book the flight from Sai Gon to Vinh for 4 persons 4/ Book the tour to Da Lat for 2 persons 13:00 – 14:30 : Receiving customer 1/ Exchange US dollar to VND 2/ Book the bus from Sai Gon To My Tho for 1 person 3/ Book the night life city tour for four persons including dinner on cruise and puppet show 4/ Exchange GBP to VND 5/ Exchange USD to VND 6 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your Wednesd ay 22/02/201 7 receipt,I will check arrival list” -Check all of the information in the receipt to see it is correct or not 1/ Customers travel tour Cu Chi haft day 2/ Customers take taxi to the airport 3/ I hand over 2 customers to Phuong Trang bus station 4/ Customers take the bus from Sai Gon to Nha Trang 9:00 – 12:00: Receiving customer 1/ Exchange money from USD to VND 2/ Book the bus from Sai Gon to Vung Tau for 1 person 3/ Book the tour to Cai Be, Vinh Long (floating market) for 2 persons 4/ Book the flight from Sai Gon to Thanh Hoa for 1 person 5/ Book the taxi to the airport at 11A.M for 2 persons 13:00 – 14:30 : Receiving customer 1/ Book the flight from Sai Gon to Ha Noi for 1 person 2/ Book the private tour to Cu Chi Tunnel for 5 persons 3/ Exchange money from Thai Bath to VND 4/ Exchange money from VND to USD 5/ Sell a Viet Nam map 6/ Sell a City map 7/ Sell sim card 8/ Book the tour to My Tho-Ben Tre for 3 persons 7 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your - Thursday receipt,Iwill check arrival list” 23/02/20 -Check all of the information in the receipt to see it is correct or not 17 1/ Customers travel City tour haft day 2/ Customers take the train from Sai Gon to Da Nang 3/ Customers book the tour to Da Lat 3 days 2 nights 4/ I hand over 2 customers to Phuong Trang bus station 5/ Customers take the bus from Sai Gon to Nha Trang for 3 persons 9:00 – 12:00: Receiving customer 1/ Book Hotel Duy An 3 days 2 nights in Da Lat for 4 persons (dorm room) 2/ Book the tour to Cao Dai Temple and Cu Chi full day 1 person 3/ Sell sim card 4/ Exchange money from USD to VND 13:00 – 14:30 : Receiving customer 1/ Exchange money from AUD to VND 2/ Book the bus from Sai Gon to Siem Riep for 2 persons 3/ Print document for customer 4/ Exchange money from EUR to VND 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt I will check arrival list” Friday 24/02/20 17 -Check all of the information in the receipt to see it is correct or not 1/ I hand over 3 customers to 229 Pham Ngu Lao 2/ Customers take the train from Sai Gon to Da Nang 3/ Customers book the tour to Ha Long Bay 2 days 1 night 9:00 – 12:00: Receiving customer 1/ Book train ticket from Sai Gon to Da Nang, soft bed for 2 persons 2/ Book the flight ticket from Sai Gon to Phu Quoc and from Phu Quoc to Sai Gon for 1 person 3/ Sell Viet Nam map 4/ Book the flight ticket from Sai Gon to Bangkok and from Bangkok to Sai Gon for 2 pax 13:00 – 14:30 : Receiving customer 1/ Exchange money from VND to USD 2/ Book the bus from Sai Gon to Da Lat for 2 persons 3/ Extend visa 3 months single 8 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt, Saturday 25/02/20 17 I will check arrival list” -Check all of the information in the receipt to see it is correct or not 1/ I hand over 3 customers to Phuong Trang bus station 2/ Customers take open bus from Sai Gon to Mui Ne to Da Lat to Nha Trang 3/ Customers book the tour to My Tho, Ben Tre 9:00 – 12:00: Receiving customer 1/ Book flight ticket from Sai Gon to Da Nang, promotional seat for 2 persons 2/ Book the boat ticket from Sai Gon to Phu Quoc and from Phu Quoc to Sai Gon for 1 person 3/ Sell sim card 4/ Extend visa 1 months 5/ Sell City map 6/ Exchange money from USD to VND 7/ Book the tour to Mekong Delta 2 days 12: 00– 13:00: Enjoying rest time (have lunch and relax) 13:00 – 14:30 : Receiving customer 1/ Book the City tour haft day for 2 persons 2/ Book the tour to Cai Be, Vinh Long (Floating market) for 2 persons 3/ Sell sim card 4/ Extend visa 3 months single 5/ Book the tour to Cu Chi Tunnel haft day for 4 persons 6/ Sell City map 7/ Sell Vietnam Map 14:30 – 15:00 Transferring work for the afternoon shift employees Sunday 26/02/20 17 OFF 9 WEEK 3 From 27/2/2017 DATE To 5/3/2017 WORK INSTRUCTOR’S CERTIFICATION 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” -Check all of the information in the receipt to see it is correct or not. Monday 1/ Customers travel tour Da Nang 4days 3 nights 27/02/20 2/ Customers travel tour Cai Be- Vinh Long (floating market) 17 3/ Customers travel tour Cu Chi haft day 9:00 – 12:00: Receiving customer 1/ Book the tour to Cu Chi Tunnel haft day at 8A.M for 6 persons 2/ Book the flight from Sai Gon to Ha Noi for 2 person 3/Sell Sim card 13:00 – 14:30 : Receiving customer 1/ Book City and Cu Chi Tunnel tour full day for 4 persons 2/ Book the bus from Sai Gon to Da Lat for 2 persons 3/ Exchange money from USD to VND 10 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” Tuesday -Check all of the information in receipt to see it is correct or not 28/02/20 1/ I hand over 2 customers to Phuong Trang bus station 17 2/ I hand over 4 customers to Sai Gon Backpacker Hotel 3/ Customers travel tour Cu Chi Tunnel full day 9:00 – 12:00: Receiving customer 1/ Book the tour to Mekong Delta 2 days for 2 persons (stay in homestay) 2/ Book the bus from Sai Gon to Mui Ne for 1 person 3/ Book the flight from Sai Gon to Da Lat for 3 persons 13:00 – 14:30 : Receiving customer 1/ Exchange US dollar to VND 2/ Book the bus from Sai Gon To My Tho for 1 person 3/ Book the night life city tour for 4 persons including dinner on cruise and puppet show 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt,I will check arrival list” Wednesd ay 1/03/201 7 -Check all of the information in the receipt to see it is correct or not 1/ I hand over 3 customers to Phuong Trang bus station 2/ Customers take open bus from Sai Gon to Mui Ne to Da Lat to Nha Trang 3/ Customers book the tour to My Tho, Ben Tre 4/ Customers book open bus Sai Gon, Mui Ne, Da Lat 9:00 – 12:00: Receiving customer 1/ Exchange money from AUD to VND 2/ Book the bus from Sai Gon to PhnomPenh for 2 persons 3/ Print document for customer 4/ Exchange money from EUR to VND 5/ Book the tour to Mui Ne for 2 persons (Hotel 3 stars) 13:00 – 14:30 : Receiving customer 1/ Book the flight from Sai Gon to Seoul for 1 person 2/ Book the private tour to Mekong Delta 1 day for 5 persons 3/ Exchange money from USD to VND 4/ Exchange money from VND to USD 11 8:00 – 9:00 Handing over customers Thursday 2/03/201 7 -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” -Check all of the information in receipt to see it is correct or not 1/ I hand over 3 customers to 229 Pham Ngu Lao 2/ Customers take train from Sai Gon to Da Nang 3/ Customers book the tour to Phong Nha 2 days 1 night 4/ I hand over 2 customers to Viet Nhat bus station 5/ Customers take the tour to Cu Chi Tunnel 6/ Customers take the bus from Sai Gon to Vinh Long for 3 persons 9:00 – 12:00: Receiving customer 1/ Book Hotel Ngoc Han 2 days 1 night in Vung Tau for 2 persons (dorm room) 2/ Book the City tour and Cu Chi full day 2 persons 3/ Book the bus from Vung Tau to Da Lat for 1 person 4/ Exchange money from THAI BATH to VND 12 13:00 – 14:30 : Receiving customer 1/ Sell Viet Nam map - 2/ Book the tour to Mekong Delta 2 days, drop off Ha Tien 3/ Print document for customer 4/ Book the tour to Mekong Delta 3 days, drop off PhnomPenh 5/ Book the boat ticket to Rach Gia 8:00 – 9:00 Handing over customers Friday 3/03/201 7 -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” -Check all of the information in the receipt to see it is correct or not 1/ I hand over 3 customers to Phuong Trang bus station 2/ Customers take open bus from Sai Gon to Mui Ne to Da Lat to Nha Trang 3/ Customers book the tour to My Tho, Ben Tre 9:00 – 12:00: Receiving customer 1/ Book the City tour haft day for 2 persons 2/ Book the tour to Cai Be, Vinh Long (Floating market) for 2 persons 3/ Book taxi to the airport for 2 persons 13:00 – 14:30 : Receiving customer 1/ Book flight ticket from Sai Gon to Da Nang, promotional seat for 2 persons 2/ Book the boat ticket from Sai Gon to Phu Quoc and from Phu Quoc to Sai Gon for 2 persons 3/ Sell sim card 4/ Extend visa 1 month single Saturday 4/03/201 7 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” -Check all of the information in receipt to see it is correct or not 1/ I hand over 3 customers to 221 Pham Ngu Lao 2/ Customers take train from Sai Gon to Hoi An 3/ Customers book the tour to Da Nang 2 days 1 night 4/ I hand over 2 customers to Phuong Trang bus station 5/ Customers take the tour to Cu Chi Tunnel for 5 persons 9:00 – 12:00: Receiving customer 1/ Book the train ticket from Sai Gon to Da Nang, soft bed for 2 13 persons 2/ Book the flight ticket from Sai Gon to Ha Noi and from Ha Noi to Sai Gon for 1 person 3/ Sell City Map 4/ Book the flight ticket from Sai Gon to Bangkok and from Bangkok to Sai Gon for 3 persons 13:00 – 14:30 : Receiving customer 1/ Exchange money from Riel to VND 2/ Book the bus from Sai Gon to Mui Ne for 2 persons 3/ Extend visa 1 month single 4/ Book the tour to Cu Chi haft day for 2 persons 5/ Book the tour to Cai Be, Vinh Long (Floating market) for 2 persons 6/ Sell City Map 7/ Make Invitation Letter 14:30 – 15:00 Transferring work for the afternoon shift employees Sunday 5/3/2017 OFF WEEK 4 From 6/3/2017 To 12/3/2017 14 DATE WORK INSTRUCTOR’S CERTIFICATION 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt, Monday 6/03/201 7 I will check arrival list” -Check all of the information in the receipt to see it is correct or not. 1/ Customers travel tour Cu Chi haft day +l lunch + entrance fee 2/ Customers travel tour Mekong 2 days 1 night 3/ Customers travel tour Da Lat 3days 4/ Customers take the open bus to Sai Gon/Da Lat/ Nha Trang/ Hoi An 5/ Customers take the bus from Sai Gon to Nha Trang 9:00 – 12:00: Receiving customer 1/ Book the tour to Cu Chi Tunnel haft day at 8A.M for 4 persons 2/ Book the tour to Cu Chi Tunnel haft day at 1P.M for 2 persons 3/ Extend visa 3 months single 4/ Book the bus from Sai Gon to to PhnomPenh for 1 person 13:00 – 14:30 : Receiving customer 1/ Book Cao Dai Temple and Cu Chi Tunnel tour full day for 4 persons 2/ Book the bus from Sai Gon to Mui Ne for 2 persons 3/ Exchange money from EUR to VND 4/ Book the tour to Mekong Delta 2days + Homestay 5/ Sell City map 6/ Sell sim card 15 8:00 – 9:00 Handing over customers Tuesday 7/03/201 7 -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” -Check all of the information in receipt to see it is correct or not 1/ I hand over 2 customers to Hanh Coffe bus station 2/ I hand over 3 customers to Phuong Trang bus station 3/ Customers take the bus from Sai Gon to Mui Ne 4/ Customers take the bus from Sai Gon to Siem Riep 9:00 – 12:00: Receiving customer 1/ Book Ho Chi Minh City tour in the morning for 2 persons 2/ Book Ho Chi Minh City tour in the afternoon for 3 persons 3/ Book Ho Chi Minh City tour full day for 2 persons 4/ Book Ho Chi Minh Night Life tour for 1 person 5/ Book Ho Chi Minh City tour and Cu Chi Tunnels for 2 persons 13:00 – 14:30 : Receiving customer 1/ Book Cyclo Trip for 3 persons 2/ Book Cooking Class with initiation course for 2 persons 3/ Book Cooking Class with vegetarian course for 1 person 4/ Book Cooking Class with advanced course for 1 person 5/ Book Can Gio mangrove forest and monkey island for 2 persons 6/ Book Cu Chi haft day tour in the morning for 1 person 7/ Book Cu Chi haft day tour in the afternoon for 4 persons 16 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” Wednesd ay 8/03/201 7 -Check all of the information in receipt to see it is correct or not 1/ I hand over 3 customers to Phuong Trang bus station 2/ Customers take the bus Sai Gon to Mui Ne 3/ Customers book the tour to Cai Be-Vinh Long (foating market) 4/ Customers book open bus Sai Gon, Nha Trang, Hoi An 9:00 – 12:00: Receiving customer 1/ Book the tour to Cao Dai Temple and Cu Chi Tunnels (full day) for 3 persons 2/ Book the tour to My Tho-Ben Tre for 1 person 3/ Book the tour to Cai Be-Vinh Long (floating market) for 2 persons 4/ Book the tour to Mekong Delta 2 days (My Tho, Ben Tre, Can Tho, Cai Rang, Sai Gon) for 1 person 5/ Book the tour to Mekong Delta 2 days ( Cai Be, Vinh Long, Chau Doc, Tra Su forest, Phnompenh or Sai Gon) for 2 persons 13:00 – 14:30 : Receiving customer 1/ Book the tour to Mekong Delta 2 days ( Cai Be, Vinh Long, Chau Doc, Phu Quoc or Shihanouk Ville) for 4 persons 2/ Book the tour to Mekong Delta 3 days ( Cai Be, Can Tho, Chau Doc, Tra Su forest, PhnomPenh or Sai Gon, Phu Quoc island) 3/ Book Sand Dunes Tour for 2 persons 4/ Book the tour to Da Lat 3 days 2 nights for 2 persons 8:00 – 9:00 Handing over customers Thursday 9/03/201 7 -Ask the customer to see the receipt by saying:”Can I see your receipt,I will check arrival list” -Check all of the information in receipt to see it is correct or not 1/ I hand over 3 customers to Tam Hanh bus station 2/ Customers take train from Sai Gon to Ha Noi 3/ Customers book the tour to Da Nang 2 days 1 night 4/ I hand over 2 customers to Viet Nhat bus station 5/ Customers take the tour to Cu Chi Tunnel for 5 persons 9:00 – 12:00: Receiving customer 1/ Book Mysterious Discovering of Yang Bay tour 2 days for 2 persons 2/ Book the tour to Da Nang 3 days for 2 persons 17 3/ Book the tour to Ha Long Bay 3 days 2 nigthts for 3 persons 4/ Exchange money from THAI BATH to VND - 5/ Book the tour to Sapa 3 days for 2 persons 13:00 – 14:30 : Receiving customer 1/ Sell City map 2/ Book the tour Vung Tau 2 days for 3 persons 3/ Print document for customer 4/ Book the tour to Nam Cat Tien park 2 days 1 night 5/ Book the boat ticket to Rach Gia 6/ Book the bus to Can Tho for 1 person 7/ Book the bus to Ben Tre for 2 persons 8/ Book the bus to Vinh Long for 3 persons 8:00 – 9:00 Handing over customers Friday 10/03/20 17 -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” -Check all of the information in the receipt to see it is correct or not 1/ I hand over 3 customers to Hoa Hue hotel 2/ Customers take the bus to Mui Ne 3/ Customers book the tour to My Tho, Ben Tre for 3 person 9:00 – 12:00: Receiving customer 1/ Book the bus to Soc Trang for 2 persons 2/ Book the bus to My Tho for 4 persons 3/ Book the bus to Rach Gia and boat from Rach Gia to Ha Tien for 1 person 4/ Book the bus to Vung Tau for 2 persons 5/ Book the bus to Mui Ne for 1 person 13:00 – 14:30 : Receiving customer 1/ Book flight ticket from Sai Gon to Nha Trang, promotional seat for 2 persons 2/ Book the boat ticket from Sai Gon to Rach Gia for 1 person 3/ Sell sim card 4/ Book the open bus from Sai Gon to Mui Ne to Nha Trang for 2 persons 5/ Exchange money from USD to VND 18 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt, Saturday I will check arrival list” 11/03/201 -Check all of the information in the receipt to see it is correct or not 7 1/ I hand over 3 customers to Phuong Trang bus station 2/ Customers take train from Sai Gon to Ha Noi 3/ Customers book the tour to Da Nang 2 days 1 night 4/ I hand over 2 customers to Phuong Trang bus station 5/ Customers take the tour to Cu Chi Tunnel for 6 persons 9:00 – 12:00: Receiving customer 1/ Book the open bus from Sai Gon to Mui Ne, Nha Trang, Hoi An, Hue, Da Nang for 1 person 2/ Book the flight ticket from Sai Gon to Ha Noi and from Ha Noi to Sai Gon for 1 person 3/ Sell Viet Nam Map 4/ Book the flight ticket from Sai Gon to Phuket for 1 person 13:00 – 14:30 : Receiving customer 1/ Exchange money from Thai bath to VND 2/ Book the bus from Sai Gon to Mui Ne for 4 persons 3/ Book the bus from Sai Gon to PhnomPenh for 2 persons 4/ Book the tour to Cu Chi haft day for 5 persons 5/ Book the bus from Sai Gon to Siem Riep (direct bus) for 3 persons 6/ Book the bus from Sai Gon/ Phnompenh/ Lao for 1 person 7/ Make Invitation Letter for 2 persons 8/ Book the bus from Sai Gon to Shihanouk Ville for 1 person 14:30 – 15:00 Transferring work for the afternoon shift employees Sunday 12/03/20 17 OFF 19 WEEK 5 From 13/3/2017 DATE To 19/3/2017 WORK INSTRUCTOR’S CERTIFICATION 8:00 – 9:00 Handing over customers -Ask the customer to see the receipt by saying:”Can I see your receipt, I will check arrival list” -Check all of the information in the receipt to see it is correct or not. Monday 1/ Customers travel tour Mekong Delta 1day (My Tho – Ben Tre) 13/03/20 2/ Customers travel tour Mekong Delta 3days 17 3/ Customers travel tour Cu Chi haft day 4/ Customers take the bus from Sai Gon to Mui Ne 5/ Customers take the bus from Sai Gon to Nha Trang 9:00 – 12:00: Receiving customer 1/ Book the tour to Cu Chi Tunnel haft day at 8A.M for 2 persons 2/ Book the flight from Sai Gon to Phu Quoc for 1 person 3/ Book the flight from Sai Gon to Ha Noi for 2 persons 4/ Book the bus from Sai Gon to Mui Ne for 1 person 13:00 – 14:30 : Receiving customer 1/ Book City tour full day for 6 persons 2/ Book the bus from Sai Gon to Mui Ne for 1 person 3/ Book the bus from Sai Gon to PhnomPenh for 4 persons 14:30 – 15:00 Transferring work for the afternoon shift employees 20