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THE ROLE OF SOCIAL CAPITAL IN MEMBER
ENGAGEMENT: A STUDY OF ONLINE COMMUNITIES IN
REAL ESTATE IN VIETNAM
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ABSTRACT
Today's online community is successful in promoting participation & engaging
community members. The increase in social capital, self-efficacy for members,
contributes to promoting the integration of members into the community.
In the context of research on the online real estate community in Vietnam, this study
proposes a research model on member engagement (word of mouth, customer helping
customers, customer helping community) with relationships with social capital
(relational capital, structural capital, cognitive capital), community identify, & selfefficacy.
The processors are processing information through the underst&ing of the products
& officially researched. Research diagram (including preliminary computational
studies, preliminary quantitative studies) to adjust & supplement the variable
observations made in the previous study to suit the actual conditions in Vietnam, 80
samples for rating the trust of the scale. Quantitative formal research, conducted on
312 samples of members participating in the online real estate community in
Vietnam, the results support all 11 hypotheses proposed by the research.
Specifically, social capital, self-efficacy, community identify positively affect the
member engagement (word of mouth, customer helping customers, customer helping
community). At the same time, social capital also has a positive effect on self-efficacy
& community identify.
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