Tài liệu Delta_bcskills_e mailing

\ DELTA Business Communication Skills Series editors Susan Lowe and Louise Pile ErmaiLing Louise Pil"e "rt-*-!dFxiill@ MffifuKA PUBLISHINC Nw$wwwxw--- i{ DELIIA Publishing 39 Alexandra Road Addlestone Surrey I(T1 5 2PQ llnited I(ingdom @ DELTA I'ublishing 2004 All rights rescrved. No reproduction, copy or transmission of this publication may be made without written permission from the publishers or in accordance with the provisions of the Copyright, Designs and Patents Act I 98 8. or under the terms of any licence permitting copying issued by the Copyright Lioensing Agency, 90 Tottenham Court Road, London W1P 9HE. PHOTOCOPIABLE 56-58 may be photocopied for use in class but may not be sold or distributed separately or included in any other publication lbr sale or distribution. Pages First published 2004 Critically read by Anne Lar,r,s and Sarah Baldy{iihnapfel Edited by Catriona Watson-Brown Designed by Caroline Johnston Illustrations and cover design by Peter Bushell Picture research by Emma Bree Printed by Halstan & Co, Amersham P lrc to a cknowle dg ement s Cover: DigitalVision Page 1 3: DigitalVision Page 20: Brand X/Alamy Page 27 : Imagesource/AIam5, Page 36: DigitalVision Page 12: DigitalVision Page 44: Photodisc/Creatas Page 49:DigitalVision ISRN Book 1-900783-81-9 cD 1-900783-87-8 lqty auol aq1 Bu;1+aD :S ?!uR 0v puas nort a"loSaq Eul>;laq3 :g *luf,l 8r sasJnosau 95 s{ary JaAAsu€ pue sldgJssue"l1 65 asrlr,ro3 pu€ J€a;> Eugag:g 1!un VZ :f }!un zt {1;;etu"rol JCI !a^a! }qglr aq1 Sulsoorl3 a8essau! "n'lo{ Burxnl:nJ}S :Z 9I }lun uol}3nporlul w srs{;eue spaahX s guu"rnof Bu3u*ea1 I palrelstulna5:l*.!un I sluoluoS $mtroduction DLLTA Brrsine.s.s Cornrnurticatiorr S/Fo,,vr UEls no,{ oloJea t dels 'sllun eql q8norql >1-ro,r,t 11r,n nod qJrq r ur repro orll reqJeel ;no.{ qlpu ce,r8e pue ssnrsr(I g dar5 'nod o1 acuel;odun lsoru Io dlluar-rnc sr r{Jrqm Jo '}sa{Ee \ el: no,{ po1 no{ ririq,t\ ur r?are eql Jo surral urno,{ ro;.,{1r"ror"rd lo repro ut q8norql ol elrl plnoru nod slrun eql u^ op oloN IroA\ I dar5 uo snJoJ Ilcl\i\ o1 'poou.{11eer no.{ s1p>1s esoql Sur,rordrul no,{,no11e 11rnv\ re]l.rq op plnoJ no.{ 1eq,n pue rno,{ 8u1do1a,reg op,{pec;p nod leq,n Jo ssaucrB^\E 'dolalap o1 pcou nod secrp q)rq^\ lnoqe Iurql pue 9-I slrug Jo Suruur8aq oql ]r: sorreruluns ]run oql q8noJql {ooT 'Eere luere.lJrp e uo sesnooJ fiuyatu-X ]run qreg Jo sDoou Jnor( Surzrtr,rol,r,t .u .qll,!\ dleq peau/[e^^ op no,{ >lulq] no.{ op leqM i € I a>lJol!\ JnoA Jof cn[e;\ uoI]EtuJoJuI ]EeJ e eq.{ep qrEe o^reJe-r no.ri 1eq] slreu-c oql Jo oSEluccrod 1eq1,1 4 (selelsrru '3'e) e^rtJeJ.lo ssal pue (1roqs Surcq '3'e) 3o 1n; J^rlraJJo ,rour [reur-a ue sJ)[Eur >1urq1 no.,( op le qM Z I a('rl0 'rellu/elelap/prp^ roJ) e,req 11 soop sernleeJ teq^\ pup '(>loolln(1 '3'e) esn nod op rualsds 1n?ru-o leq6 g ;gsrt8uf, ur slreru-o 8ur1rr,u lnoqe llnJUJrpT,,{sea pug no.,{ op lEqM E oi.,t E ap(1s aler.rdordde uo,(c11od II ;8ur1r.r,r,r sr,L Jo.J suoseeJ uteru.rno,{ oJr? leqM S ;(8uurcru-e ueq^ esn o] duedruor 3uru111no '3'a) soulepr nSTdcrtod 1eu-e uE eleri .{uedruoo .rnod sao61 OI ;o1 qsrpug ur slreur-e sseursnq e1rr.r,r nod op oq,1,1 i selnurur gg q f selnurru OZ 0T salnurur f 0€:gl '3'e '(purelut) t .r(uedruoc eures ar{l ur 8ur>po,,u osoql pue (puralxe) ,{ueduoo rnol aprslno eldoad ol qsrlSuf, ur puas no,{ slruu-e Jo ouer eql sl }pqM 23urlearu e 1E ro auoqd oql uo,qluelJUJe crotu qll^{ lleep eq,!pn1ce p1noc.,{ep qJee e^roJer ro pues no.{ 1eq1 slrelu-e eql ;o a8elueored 1eq,1,1 f] f E ""' :reqlo E t ttn dl.reou E '/r tnoqp E ]noqe E % ]noqe 1qs13ug ur e.n: ,{ueru nroq 'puas no,{ sleu-e osoql JO Z z7, 0t-02 salnulur 91 2 E aslrEru-e Suuede"rd dep e pueds no,{ op ourr} qJnru,troq 'e8e;re,ru ug g ZIep dra,ra puas E Zdep .,{re,re e,rreoo; :no,( op slreur-e dueu,r,roq 'a8erc,re u6 I e.lleuuoglsanQ '>looq slql ur lre:lep e.roru ur srsdleue spaaN srql ur seere TTrl uo snJoJ no ',/l{oleq erlEuuotlsenb eql Sulleldruoc dq 'utaql 8ut1rr,tr }e erc nod >1urq1 III^t no.,{ poo8 pue 'qqpug ur elrr^\ no,{ sleru-a oql }uoruoru E roJ reprsuoc pue dolg '}t 1e poo8 sn^\orl elelu ],useop 1o1 e Sulqlauros op c ( esnEJeq lsnf',sreleru-e e^rlrallo, crE o,!\ roqleq,r\ lueluoru E rol Jeprsuoc pue dols ol eturl eql e{el sn lo ,ttal }nq aJrl sseursnq pue leuosrad rno qloq ur - dpep8er slreru-o olroJer pue pues sn Jo ]sotu 's,{epe,r,rolq sts{leuE sPooN Learning iournal Buring the course As you work through each unit, summarize helpful Ianguage and tips forellective e-mailing. An example is given, but what you note down will depend on your ortn learning pattern. Example Unit:6 Useful language: to do your best; to to run a spell malce a rese rvation; check; to attend a session; l've worked here since 1999/brthree years. Useful tips: check my e-mail will make a goo4 impression on the reader; iskJon to read through my e-mail before sending it Your Learning journol Unit:1 Unitt2 USeful language: Useful language: Useful tips: Useful tips: Unit:3 Unit:4 Useful language: Useful language: Useful tips: Useful tips: Unit:5 Unit:6 Useful language: Useful language: Useful tips: Useful tips: E JeJeJ leurnol Sutu;ee1 iselou Jnod o1 Suppe dea>1 pue 'ol peou no,{.re,raueqa,r lr ol >lceq pue nof q1m,t 1r dee>1 os 'esrno] E JeUe pue Surrnp pesn eq o1 peu8rsep sr {ooq srqJ xaltaq slql op oI nuuold notr ')l puas | )rleq >lreqPJEJ a,trF pue ssoq xLu o+ IreLu-E +xru Aw peat o1 an6eallo: ,(cu >1se os;e '(qrrewJfl)e;::;lffifrr$.il 11r,r.,r I ffi:: 'UorleuroJU l/WleP.(iPssrrruun ,(up uanrF loU e^eq l >JrrLI) o) prru osl.e suiia} le)luq)al Pue P)}e)]dcuo: AUP ureldxr I r,r,rou>llou lr.lDrLu rePeai eL{l :o1 peeu slleu-r esrluor I Pue JeEII Fur1u,14 :Eare snrof, t:?uo alfuuaxg 'no.,{ dleq o1 uanr8 sr aldruexe uy '^ olaq euo eql a{ll >lro t.oure4 e Sursn 'eldruexe;o; 's11qs.rno.,( Surdolenap uo se}ou e>lelzn iseullpeep cIlsITEer ylesrno,l ezu8 o1 pydlaq sr ll ]Eq] e1o51 'eceld>1ro^\ aq] ur peuJeel e,req nod esllreJd noz{ lAorl Jo op no.{ sasrc.rexe A\eraal r{Jrr{ \ 'eldruexe ,ro; Jeqnt 1p,vr ru/ 's11qs rnod dole,rap o1 enurluoo p,vr no,{ aprJep 'lrun qJEa palalduoc aneq no.,(;re1y '>lJon 1e pue esJnot rno,{ Sur;np qloq ^{oq '8uru.ree1 .rno,{ elepqosuo? o} luel.rodur q ll }nq fpee.rp ssa"rSord eperrr eleq III,Ia no ASJnO) eq] "taUV U,,.N Getting started IT THIS UNIT LOOKS AT: I I I I key e-mail terminology and'netiquette' Ianguage for beginning and ending e-mails giving your reason for writing referring to previous and future contact n, lnetlketi The unwritten rules of behar''iour on the Internct, especially related to the use of c-mail, chat rooms and newsgroups. netiquette fA v" **"au 'L:{rti*-r-AL + Look at the e-mail below and consider these questions. I 1 Who is the sender? thc receiveri 2 Is there a signaturei a disclaimer? 3 Is the subject line lilled in? 4 Has the importance option beerr uscd? 5 Has the e-mail been copied to anyone else (using the bcc (blind carbon copy) or cc (carbon copy) lield)? 6 What is the purpose of the e-mail? 7 What format would the altachment 8 Wlrat is the rcceirrer expected to do? To: bc in7 [email protected] From: [email protected] Cc: Bcc: Subject: Sales Manager post (ref. 7672P) Dear Mr Vogel Thank you for your e-mail expressing interest in the above vacancy. Please confrrm whether you would prefer to receive an application form and further details by e-mail (Word XP, approximately 551() or in hard copy by post. lf you have any questions, please do not hesitate to e-mail or phone me. Yours sincerely Stacey Griffrn Personnel Assistant s.g rif i n @trave lexpress.com Travel Express 35 Windmill Street Evesham EN42 gTR UK ret +44 (0)1 868 767565 (extn 392) Fax: +44 (0)1 868 767600 ikr;'x:'.1;::1"." ,'ffitril otherwise' *t,E I Gettine started *************** h-!.lpllwrrylv.[ra vclc xpress. c o m The content of this e-mail and any attachments sent with it are confrdential and for the addressee only. Any unauthorised copying or distribution by anyone else is prohibited. Please delete this e-mail if you have obtained it in error. Il PalrPls Eurllag I 'uollf,es sef,rnosou orll u! gs aSed uo sosrf,Joxo aql op'1q8g.r sesse.rppe 8u1pe8 uo erglre;d a,rou roJ l" , LJ, io^oqE asoq] seq {ueduor .rno{ ol ,(eql e;e ]uara,r!P/JElrrurs ^/\orl'seul;ap!n3 1; iaq o} saul;epln8 esaq} roplsuor nor( op InJesn 'uotssrurred no.( uea,r8 suLI repues eql sselun speu-e pJE,^A.JoJ ^ oH Z l.uo(I 0l '.{llue8rn no,( uorg uorleruJoJur elreoeJ ol peeu sJer{lo -' oql esn ,{1u6 ;r ro 'uorlce lcrnb selnbeJ lreru-e ;no.{ ;r (,(1r.roud q8rq) .eldoed rorlto ol u,^Aou{ sesseJppe sJequnu e3.re1 oJu ezrs Ireu-e 8ur1uu prole ol puu'repeeq Ireru-o eql ur setueu Jo Sur,teq pto^B ol pleu aql Jo peolsut pleqt elu pue (.'c1a'ptor11) lEruJoJ eql leq] Je,\receJ eql uE pues 01 peeu op no.(;1 'elqrssod;r lreru-o 'dno,r8 eloq,{\ eql lrBtu-e o] uueur no,( ssalun nq qlr,^A eql esn {ceqc lsJU aqt Jo ,(poq eqt esn pt Qday esn lou Jo eeJJ sr puE lnoqB sr IrEu-e oqt lBq,\\ seqrJcsep .{Fee1c "U, L oCI 9 ":::fi 'seBBSSeut Suro8tno IIE ot peppe ,{lpc4euro1ne seurrleuos eJe p8el e puu sseJppu elrsqe,tA s..{uudruoc eql 'Jeqrunu euoqdelel'sserppu puu eureu f uedruoc 'eprt qol'eueu rno,{ : rno,{ ur uorluru-rogur 3ur,u,o11oJ eq] epnlcul 'uorlJB elel ol Jo peruJoJur uE puas ol 1da>1 eq 01 speeu esle auoauros yr lceJJoJ sseJppe Ir€ru-o s ^sBe s. .{po oql esn Z luosred Suor,tr eql ol lreu-e eql e^Eq no,{ erns e>1epg I ilq8lr srlsBq eqt SulDoO 'uo!l)as lxaluo) aq) [uo4 sp.rom Sugsn sde8 eq1 e1e;dluo3'sse.rdx3 jo saullapln8 aq1 uo,r; )f,EJlxa 3u1a,to;1o1 lo^e4 aql lE loo-l 'l!Etu-a asn plnoqs JJrls uo seul;epln8 erreq salueduo) oruos ^/\otl i11 8urlrr,tr JoI uoseeJ rno.rt no{ IlEr.u-e }spl aq}}o saulleprnB errlro.ld lseg I a oqfi a su,r,r 1eqry1 aol ]I SE,t\ '1ues ;op {u!qI €.r$r?e3&'xes;3*d q o1 pclcedxe no,{ ere^\ IEIJM a i 'pelrofal nol ;reuu-e ssaulsnq lsel Z oqllo )ulrll E o ruo4 l[ sl?ra oQ,4,\ Exontple e-moils 4 Look at the example e-mails below. To what extent does each follow the guidelines on page , 9? To: [email protected] From: [email protected] Subject: r-\ /// t*l^*n U hi leaflet.odf Dear Ms Jason Thank you for your phone call of 3rd January. I am pleased to hear that \Iodel BHT43 has been selling wel1. I am attaching a leatlet listing our ful1 range of larvnmorvers, as requested. I look forward to doing business further with you in the Iuture. Yours sincerely Myra Wynn Sales Assistant To: [email protected] From: [email protected] Subject: meeting next week Dear Leila I just wanted to let you l1se o1 8ul1rr,n ru 1 p "' lou ,roJ azrSolodr: ol qsr^\ I r "' ro; no,{ IUELII ol e>lll plnom 1 'uoscruef erpuEs lo Ipqecl uO q x"' ol a>lll p,no,{ ',r oloq sese.rqd Suluedo l . luFlr Sururcldruor EuDlrrcql L 9 S Surlsanber 1 3urcu"ro.1ur g t-rnzrSolode 7 peJepuorr 1sn[ e 3u11r,tur aql ol 3ugll.rr*.ro; suoseoJ aql q)lelr,t 1 q Buytor.u-a.roJ suosoay aserqd JPrur()lur* '(lrotord eql uo no.{ ql1,n 8ur1;o,u) ol prE^\roJ {ooI plrr2 nod Surloaru pe,{otua 1 'eut ouoqd "ro ireru-c cseeld'suorlsenb due o,req no,L;1 * i(eprelse;( no,{ ruo.r1 Jeeq cll eJrN "'(nr pelse;e1ur o-ru not() ]Eql Ileu-e rno,{ uro4 pur?}s-rcpun eAA '(eJLreJeJuoJ sJlus JLll lnoqe no,{ 8ur1rr,lr ure 1 punuer) '(raded pcol oul ul lueueSrlreApE rnod) ,ues I * 'uo JOJE[ ]lEr E eru cArS 'sn lJl]luoJ '(lrEur-e ol elelrseq lou op eseeld 'uorleu-roJur Jeuorlrppe due c>lrl ppoa,r nod 1se1 rno.,{) ol rolo-r J * '(c1o[ rno.,( lnoqu) 31 dllroqs nod ruo.r; recq o1 adoq I reeq o] pe13 d11eer se,n "' '(ra11o1 rno,{) *'OUIJ o1 x '(FI des) ol lreu-e prnb e lsn{ '(rrnqlorq 1so1e1 rno,{) lnoqe / o} p-re8or Lillru / SuluraJlroJ 7 o1 1 .{1da; ur 3ur1rr,n rue 1 * '(eur dloq plnor nod) y perepuot\ lsn{ 01 ,{1der u1 "' '(1ur ouotld JucJOl rno) ol OtuoreleJ qllM aruos curl e olu doJC ;1uau1'rodaP aq1 ;o Auoduoc '(sacrrd -rno o1 a8ueqc e 1o no.{ ur.ro;ur) ol {sua e,4,\ 'alqEl orll ol pPr ol g1 a8ed uo slrELU-o orll u! sese,rqd leuolllppe pull uorll',v\oloq sese;qd aql lP Ioo-I iJii::;;'-Iffi.,;'i S t3otuor atntrnlysnottat6 I Match these key terms with their definitions. 1 netiquette Key terminology 2 subiect line 3 attachment 4 to cc someone 5 signature a b type of electronic file (e.g. Word) c good-practice guidelines for e-mailing d your contact details below your e-mail e a document e-mailed to someone I a folder containing messages for you to read g to copy your message to another person in 6 lbrmat 7 in-tray Useful where you write the topic of your message phroses 2 Put the words in the correct order to form sentences. 1 your dated I writing am reply in to letter ,5 lune 2 look I forward to your receiving reply 3 please attachcd find a copy caLaloguc of our 4 you thank for e-mail your 5 you if have questions any please not do hesitale contact 6 I writing am concerning the launch product week ncxt 7 really I'm the glad to about interview hear 8 if you wondercd lihe to just mcct would up later 3 Complete the e-mail using words to me and phrases from the Presentation section. To: [email protected] From: [email protected] Subject: USEL'S product range 1 N4s lam writing Martina 2-- regard I would be grateful if you a product range. I s forward to 6-. 3 your advertisement in Eusrness Weekly. send me some information about your latest from you shortly. Petra Harmer 4 1 I i.2 Listen to a voicemail message from a colleague. Make notes in the framework on page 55 of the Resources section. Then write the e-mail. lll n I Gettrng started W pou€)s Bur11a9 I .lINN SIH] NC S]TON ])VA] CNV-IVNENOI SNINEV]I ENOA OI NE'I MON E la8ueqr ^/\ou plno.^ no{ turqy(ue aJoq} sl'rr\or^Jo 1ulod s,,repeoJ orl} ruo4 lrerrr-a aLl} pearou Z ' 'r*'I 10 rlns?J D 5D uaddDt{ - I l+ 1uorur noA +"{nn l:o, 1o asod'rnd ,,rl]rltt'r " 'lreru-o .rno{ e1;.ra1 q 'uorl)as sefrnosag aqlro 99 e8ed uo lro/v\aule4 aql u; suollsenb aql uo solou a4pl,^l'ssoursnq JoJ ol!r/v\ ol paou no{ ;;eu-e uE }o lulql E rq; P''* ur dza; otJ- &"e@331*pttegueS iuJur^e; uo urj>iue"rs ;W tJJLGqfuW AQqQAAQQAE llllllllll Oreqeuuoy .ra4 {;erecurs srnol 'oLu l3eluos 0] ale]lsaq 10u op esea;d 'uorleLUroJUt raqlrn; ,{ue a1r; p;non^ no{ ;; 'slonpo.rd rno ;o {ue ssnostp o1 ue6equedo3 ur no{ lrsrn o1 pasee;d aq plnoM aH 'leJ aper} e roJ )oaM }xau )Jeuuoc ur aq 'erneutpueos lo} anrleluasatdat sales lno 'ur;1uer1 uosef leql alou aseald ;;rm 'palsanbe; se 'spoo6 leouloala;o e6uer aneu rno ro; 1sr; acr.rd e poLloelle eneq I '{lenrqal puZ ;o {;rnbua rno{ -ro; no{ 1ueq1 uasueH rN reoc cop'}s1;-ec1rd spooO ;ecr.rlcolo :]stl acu6 :lcelqng uoo'raaJOOreqeuuot-d :u-ro"r1 Luoc'JaarOUrlluer;-[ :ca uoc'raq@l'uasueLl :01 'uorlf,es so)Jnosau aqlJo 95 e8ud uo {Jo^ olue4 aq} u; suollsanb eq1 ugeBe raplsuof ',(;de.r no{ aroJag 'r(;de.r .rnor( o}lJ^,\ pue so}ou aq} }E )oo-l '1er'u-a tulalo;;o1 oq] ollof,ar no{'ue8equedo3 uo.r; uasupH src-l eJe no1 S Ke$crene e lJseful phroses I look lbrward to doing business with you again in the future. Greetings Drop me a line some time.x Dear Mr/Mrs/Ms/Miss Gillet I refer to (your last e-mail). Dear Sir; Dear Sir/Madam; Dear Madam I saw (your website). Dear Finn/Margit Hello Mike * We understand from your e-mail that ... Hi Jane * or phone me. Endings I enjoyed meeting you and look forward to (meeting you soon). If you have any questions, please e-mail Yours sincerely Yours faithlully Best regards / Best wishes AIi the best * Key e-moiling terminology Bye for now * Reosons to attach / an attachment for writing to forward (an e-mail) I am vrrriting in reply to / concerning / disclaimer with regard to / about (your latest format brochure). Just wondered if you could (help me). * I am writing to (remind you about the link We wish to (inform you of a change to signature our prices). subiect (line) fust a quick e-mail to (say hi).* I am writing in response to your Soles ond morketing I just wanted to let you know (that I can mahe the product launch). * adr,.ertisement catalogue direct mail distribution This is just to (say thanks for your enquiry c-mail). * launch Referring to previouslfuture contoct, Ieaflet With reference to (your phone call), ... marketing seminar In reply to (your letter), payment terms ... * Nice to hear from you. price list Thank you for your phone call. promotional materials Further to (your e-mail of 12th range September), sales (representative/conference, etc.) ... I hope to hear from you ... * Give me a call later on. If you would like any further/additional information, please do not hesitate to contact us. I was really glad to hear (about the successful launch).* " informal Getting started Iive receiver/addressee/recipient I would like to (attend the seminar). I importance option sales conference). advertisement. W Vocobulary trade fair W pauels 3ur11a9 I yow-a tnol /Aopq sto:ep l)Dlu> tno,\ - atryou&s pDu ot nol .roJ saSossew Ewwo\uot nploJ o - lott-urlxoq-ut yow-a Swsn auoeu/os ol luas tueu/n)op D - luewtpollo ol = llDlu-e uD otut auoau;os f ) ol es/a auoauos o1 aSossau nol Jo AQo> o puas you-a tnolSwuatat uosred eql - oesseJppD aSosseu nol Jo tQol aql eunt, not{ ileq/A - au1 pafqns qlrl spJo/ /sLuret /v\ou jo pJofal e daa; '3'e'uorlrugep Jtotlt y ol pult nor( uBe llun aq1 ut spJo/\a r(uuru ,ro;4 s 'slrelop l)"luo) .lno{ aplrro.rd o1 .raqweueg raded 1e)ol aq} u! }Jalpe luo)ar rraql ol asuodsoJ ur arnqforq e Sullsenbe; {uedruoe e o} llEur-a up a}!JA\ 2tu11e4.rer.u/soles r.ll!/v\ op uorlsaSSns {pntr5 'luaura8uer;E eql rurguoc ol req/tuq Suqse o :qrun[ roJ Jeq/rurq 8ur1r,rur I :lues eqs/eq lreu-a ue o1 Surrre;e,r o :puo!r, P ol lletu-a uol.ls e o]!JAA t luelsrssV 6ur1e1rey1 16o1 seuueqop b r ; T'a'J n o ;o s e d Lr e xa { u e J;":l JH ;'::',:l : ;J T:T1:j: 1'""j : reuruas 6ur1aryeu lteu ]calp aq] pua]le o1 olqe ue lleql LUrUUoo '^lnf qtt L uo llec euoqde;a1 rno{ r ; Jourals -z sf! reoc reuruas 6ur1e1rey1 :lcelqng op'Uerurolut0160^'[ :Luorl uoc'sqd6lautols'uore) :oI 'lrun aql uo,r1 ese.rqd Jo pro^,\ e qllrr lletu-o s!rll u! sde8 aq1 a1e;duo3 7 a a 6urqr.i,tt "to) uoseu moA o ilretu-a ue tul1g.rm uaq/v\ roprsuo) o) paou no{ op }EI{AA I A&etlqAW Structuring your message THIS UNIT LOOKS AT: I I e *&**x* different ways of structuring e-mail messages, particularly replies useful Ianguage for introducing main and supporting points (e.g. firstly,...; os o result of ...) and for directing the reader (e.9. pleose see below) Look at the e-mail extracts below showing how different people have replied to incoming e-mails. Match each e-mail to one or more of these subiects. iir: {:l *:ti ll ll Dear steve llrrrrnr, you for your e-mail. Please see my responses in between your requests ll o"to*. ll sest wishes ll rn,,i. il Please could you qive me the production frgures for last August? I need to llsend them to head offrce by the end of the week. ll> lll',"r'r" I on your desk. ll > I need to see all the production staff on Thursday. Can you ring around and llarrange a suitable time for everyone, and then book a room? llfhe meeting will start at 4 p.m. and will take place in the boardroom. tl [TDear Martin llanr"o you for your e-mail. Please could you give me a call on extension 343 to llurruno" a time when I can come and lool< at your computer. ll r"r, ll .trn"t ll ll ll ll ll ,."nu,.o, - - -originrt Message - - - rror, M. Monroe S"nt, 28 November 2003 09:45 ,o, J. cooper srnt".t, Computer problems ll o",,. ,,n", llpf.rr" could you tal - Xem thêm -