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Curriculum Vitae LE THI HOI Professional Profile Bachelor of Foreign language_Ha Noi natinal University Personal information Nationality: Viet Nam Date of birth: April,15th 1984 Marital Status: married Languages: Viet Nam: Mother tongue English: exelent Address: Quang Cat village_Quang Xuong dict_Thanh hoa provine Tel: E-mail: 0982889418 OR 0967829685 ngodai1504@gmail.com or lehoi1503@gmail.com Website: Education Period: 2005_2010 Type of education: Name of school: Degree: Student Viet Nam international, Ha Noi University Bachelor of English Personal skills Outstanding skills *Ability to communicate in English *Ability to lead and supervise , with many years experience in the retail service industry . * Work morale high , acumen , grasp job fast . * Positive attitude , for progress in work * Good communication skills , negotiation skills , good negotiation . * Ability to manage time well * Problem solving skills , customer complaints and inquiries . * Teamwork . * Confident , convincing * The ability to accept and learn from criticism Page 1 of 5 * flexible , capable of adapting * Ability to work under pres Job Experiences Company Name: The sunflower jont stock company Period: From 5/2010 to 9/2011 Company Profile Fashion (MINOSHE,SHOLERA ) Function within the company Leader Activities _* Management of sale staf - Organize schedule for sales staff under their management weekly - Check the working hours of employees. - Checking and supervising the attitude and morale of promoters - Meetings promoters - Training and coaching staff * Monitor and supervise the sales : - Understand the daily sales , slow-moving products, why not sell - To find out the cause when transform revenue . * couter manager: - Management of store assets: all its assets under management door. - The slight deterioration in the shop, they must carry out repairs immediately. - Check couter: desk, shelf, pole, maniquene. - Make timesheets, reviews, documents relating to the work at the request of the company. - Check stored goods boths quanlity & quantity - Captures the sales of the stores nearby or some stores in the area. - Understanding the needs of our customers. - Making the whole system of books and papers of the store. - Regularly check the fixed assets and items in stores. - Guide and training new sales staff - Guide and check the display and hygiene at the Page 2 of 5 store every day. - supervise work and attitudes of staff at the store.To be responsible for the entire operation of the store. * Customers manage: -Always care VIP customers -Searched marketing, customer -Sent campaign promotions to customers - Use English to speak with customers beacause They are from many difirent country (Chinese people,Thai people,korean people... -I was able to convince customers -I was able to comunicate with customers by english well. -Resolve complaints and customer inquiries Company Name PARKSON VIETNAM COMPANY Period: From 9/2011 to present Company Profile Business Function within the company Cosmetics’s Manager Activities _* Management of promoters - _ Control and check promoters - Check the working hours of employees. - Checking and supervising the attitude and morale of promoters - Be responsible for promoters in implementing ,executing rules & regulations, store policy practices - Training and coaching staff * Monitor and supervise the sales : - Understand the daily sales , slow-moving products, why not sell - To find out the cause when transform revenue . - Finish Report * Store manager: _ Make Purchase Order _ Find customers and fush sale _ Finish Report Page 3 of 5 _ Finish the work given out _ I use computer well _ Co_ordinate with Good Receiving dept. To receive the merchandises _ Co_operatewith brand managers ,merchandising dept.to ensure promoter and merchandise in good condition (both quantity & quanlity ) to maximize sale & profit _ Participate to run promotion campaign correctedly efficently _ Be responsible for procedure of returning nearlyexpired-date & slow moving products to suppliers _ Do stocktake mothly & quarterly _ Ensure the in-charge department /floor ready for business hour: hygiene ,lighting, display merchadise, price lable tage _ Maker sure all couter to run business accoding to PS’s polices and standard _Co_operate with other depts (security and good receiving) to prevent loss and thief _Use well computer, photocopy, printer. * Customers Service : -Resolve complaints and customer inquiries -Always care VIP customers -Searched marketing, customer -Sent campaign promotions to customers -I was able to convince customers -I was able to comunicate with customers by english well. -Resolve complaints and customer inquiries ICT Knowledge Specific software & tools: _Microsoft Word,Excel _Proficient in Marketing online Signature LE THI HOI Page 4 of 5 Page 5 of 5
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