Tài liệu Factors affecting on the job behaviors at kirby southeast asia co.,ltd

RESEARCH PROJECT (BMBR5103) FACTORS AFFECTING ON-THE-JOB BEHAVIORS AT KIRBY SOUTHEAST ASIA Co.,Ltd. STUDENT’S FULL NAME : DO THI HA VAN STUDENT ID : CGS00018265 INTAKE : MAY 2014 AVISOR’S NAME & TITLE : NGUYEN THE KHAI (DBA) Ho Chi Minh City, August 2015 RESEARCH PROJECT 2015 ADVISOR’S ASSESSMENT ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ................................................................................................................................................................. ADVISOR’S SIGNATURE NGUYEN THE KHAI (DBA) DO THI HA VAN 1 RESEARCH PROJECT 2015 ACKNOWLEDGEMENTS During this whole educational and rewarding experience, I have been extremely blessed to receive so much help and support of many, without whom it would not have been possible. Above all, I would like to send the most sincere thanks, impart valuable knowledge to the students during the period of study at school. I would like to express my sincere appreciation and gratitude to my supervisor, professor Dr. Khai Nguyen for his guidance, who enthusiastically guide me perform this thesis. I am very thankful to his in valuable advices and they remain as a source of inspiration for my intellectual endeavors. Grateful appreciation is also extended to to all lecturers of the join master program for giving me this unique opportunity to be a part of the wonderful experiences and their valuable assistance during the course of my study. Last but not least, I thank my parents, my lovely family: especially my husband and daughter, for their unconditional love and support, without whom none of this would have been possible With best regards Ho Chi Minh City, August 2015 DO THI HA VAN 2 RESEARCH PROJECT 2015 CONTENTS ABSTRACT.....................................................................................................................................7 CHAPTER I THE INTRODUCTION OF KIRBY SOUTHEAST ASIA Co., Ltd............................................8 1. COMPANY PROFILE:......................................................................................................8 • VISION............................................................................................................................11 • MISSION........................................................................................................................12 • VALUES .........................................................................................................................12 • MILESTONES & ACHIEVEMENTS .......................................................................12 • NETWORK:...................................................................................................................14 • QUALITY POLICY: ....................................................................................................14 • PRODUCTS & SERVICES:........................................................................................15 2. The structure of organization and management of the company:.............................18 3. Life at KIRBY:...................................................................................................................19 4. Moti vation of The Research:...........................................................................................20 5. Purpose of The Research:................................................................................................21 6. Research Problem Statement:.........................................................................................21 7. Scope and objects of The Research:...............................................................................23 8. Significance of The Research:.........................................................................................23 9. Limitations of The Research:..........................................................................................23 CHAPTER II: LITERATURE REVIEW.................................................................................24 1. Job control, Cognitive demand and Production responsibility:................................24 2. Supervisory- Related Commitment: ..............................................................................25 3. Fairness Perception of an Organizational Policy:........................................................27 4. Goal and Process Clarity:................................................................................................27 5. On-the-Job Behaviors:.....................................................................................................29 CHAPTER III: RES EARCH MODEL AND HYPOTHES ES..............................................32 1. Research Model:..................................................................................................................32 2. Hypotheses:...........................................................................................................................33 2.1. Job Characteristics (Job Demands and Decision Latitude; Supervisory Support):...33 DO THI HA VAN 3 RESEARCH PROJECT 2015 a. Definition:...........................................................................................................................33 b. Measures of construct of Job control, Cognitive Demand and Production responsibility:..........................................................................................................................34 2.2. Organization Commitment (Supervisor – related commitment):.................................35 a. Definition:...........................................................................................................................35 b. Measures of construct of Supervisor-related commitment:.............................................37 2.3. Organization Justice (Fairness Perception of an Organizational Policy): ................37 a. Definition:...........................................................................................................................37 b. Measures of construct of Fairness perception of an organizational policy: ...................39 2.4 Job Roles (Goal and Process Clarity):..........................................................................40 a. Definition ............................................................................................................................40 b. Measures of construct of Goal and Process Clarity:........................................................41 2.5 Workplace Behaviors (On-the-Job Behavior):...............................................................42 a. Definition ............................................................................................................................42 b. Measures of construct of On-the-Job Behavior:...............................................................44 3. 4. Research Participants: ....................................................................................................45 Data Collection Procedure:............................................................................................45 CHARPTER IV: ANALYSIS AND RESULTS .......................................................................46 1. The characteristics of survey:..........................................................................................46 2. Cronbach’s Alpha: ............................................................................................................48 3. Descriptive Statistic:.........................................................................................................51 4. Hypothesis Testing:...........................................................................................................52 CHARPTER V: DISCUSSION AND CONCLUSIONS.........................................................55 1. Summary of the results:...................................................................................................55 2. Discussion and recommendations:..................................................................................56 3. Limitations and suggestions for future research:........................................................57 REFERENCES..............................................................................................................................58 APPENDIX ..................................................................................................................................666 Appendix 1: QUESTIONNAIR..............................................................................................66 DO THI HA VAN 4 RESEARCH PROJECT 2015 LIST OF TABLE Table 1: Data collection process....................................................................... 45 Table 2 : Characteristics of the survey............................................................... 47 Table 3 : Cronbach’s Alpha – Internal Consistency.............................................. 48 Table 4 : Reliability Test for employees of Kirby – Job control, Cognitive demand & Production responsibility ................................................................................ 49 Table 5 : Reliability Test for employees of Kirby - Fairness in Skill-Based Pay...... 49 Table 6 : Reliability Test of Kirby - Fairness Perceptions of an Organization Policy ................................................................................................................. .49 Table 7 : Reliability Test for employees of Kirby - Goal and Process clarity ........... 50 Table 8 : Reliability Test for employees of Kirby - On-the-Job Behavior................. 50 Table 9 : Reliability Statistic of Cronbach’s Alpha ............................................. 50 Table 10 : Descriptive Statistics of Job control, Cognitive demand & Production responsibility ................................................................................................ 51 Table 11: Descriptive Statistics of Supervisor-related Commitment....................... 51 Table 12 : Descriptive Statistics of Fairness Perceptions of an Organizational Policy. 51 Table 13 : Descriptive Statistics of Goal and Process Clarity................................ 51 Table 14 : Descriptive Statistics of On-the-Job Behavior ..................................... 52 Table 15 : The relationship of four (04) hypotheses ............................................ 53 Table 16 : Hypothesis Statistic........................................................................ 54 DO THI HA VAN 5 RESEARCH PROJECT 2015 LIST OF FIGURE Figure 1 Kirby edge........................................................................................ 9 Figure 2: Kirby Southeast Asia Co.,Ltd. ............................................................ 10 Figure 3: The awards of Kirby. ....................................................................... 13 Figure 4: The Quality Management Systems of Kirby Southeast Asia.................... 15 Figure 5 : The organizational structure of Kirby Southeast Asia............................ 18 Figure 6 : The expectancy model of motivation................................................... 31 Figure 7 : Hypothesized Research Model........................................................... 32 DO THI HA VAN 6 RESEARCH PROJECT 2015 ABSTRACT The topic of graduation thesis "Factors affecting On-the-job behaviors at Kirby Southeast Asia Co.,Ltd.”, was conducted to understading the relationship between the behavior aspects of the company and the associated level with the organization's staff. The research also proposes a theoretical model concerning the relationship between on the job behaviors factors linked to the organization of staff. It was developed based on theory and on-the-Job behaviors model of Lehman and Simpson (1992), including 4factors: Job control, cognitive demand and production responsibility; Supervisor – related commitment; Fairness perceptions of an organizational policy; Goal and process Clarity. Research methods used to test the hypotheses, it is the quantitative methods, with the survey questionnaire to collect the comments and samples n = 268. The scale was evaluated through Cronbach's alpha and factor analysis, to test the reliability and validity, research hypotheses were tested through analysis of Pearson correlation coefficient and multiple linear regression. DO THI HA VAN 7 RESEARCH PROJECT 2015 CHAPTER I THE INTRODUCTION OF KIRBY SOUTHEAST ASIA Co., Ltd. Company’s English name: Kirby Southeast Asia Company Limited Company’s Vietnamese name: Công Ty TNHH Kirby •ông Nam Á Address: 7th Floor, SPT Building 199 Dien Bien Phu Street, Ward 15, Binh Thanh District, Ho Chi Minh City Telephone number: +84 8 5422 1155 +84 8 5446 9469 Website: http://kirby.vn Company type: Limited Liability Company Kirby is a wholly owned 100% subsidiary of foreigner Authorized capital: 19.059.497.000 Vnd Company product lines: Steel Fabricator / Cut and Bend Plant 1. COMPANY PROFILE: As a member with 100% subsidiary of Kuwait-based Kirby construction system wholly owned by Alghanim Industries, a multinational corporation with operating presence in 40 countries and territories around the world, Kirby India and Southeast Asia is known as a designer, manufacturer and supplier of top-rated pre-engineered steel buildings (PEB) in Australia, Southeast Asia and Africa. Kirby Southeast Asia’s products include industrial buildings, warehouses, supermarkets, commercial buildings, offices, schools, hangars, factories, stadiums, hospitals, building complexes and highrise buildings. Kirby Building Systems, established in 1976, is a global leader in the design and manufacturing of Pre-Engineered Steel Buildings and Steel Structures, offering customers a wide range of customized, cost-effective steel building solutions. Kirby’s DO THI HA VAN 8 RESEARCH PROJECT 2015 global spread extends across the World with production capacity exceeding 400,000 MT annually, operations across 70 countries and workforce of 4,000 people. Figure 1 Kirby edge Our size allows us to partner with contractors on complex projects and meet their schedule requirements. Our facilities include the latest equipment and support, complete blast and sophisticated paint operations. We have over 2 million square feet of enclosed production space and sufficient assembly yard space, across multiple locations, to easily handle even the most complex projects. We are proud to say that we have delivered the world’s largest PEB building. Our engineering department uses the latest versions of internationally-renowned industry standard 3D and 2D software and is well-versed with international, British, American, European and other standards. Our engineering team has decades of design and detailing experience and and will be able to assist you in design and subsequent fabrication of the components as per your requirement. Our plants are equipped with the latest steel processing equipment, capable of handling some of the largest section sizes available. Kirby is IS0 9001 certified and implements strict Quality Assurance and Quality Control systems. The standard DO THI HA VAN 9 RESEARCH PROJECT 2015 internal inspection and test programs have been developed to comply with the standard industry requirements and can also be modified to suit specific contract requirements. We are managed by a team of professionals with extensive experience in the steel industry. The expertise of our sales team is unrivalled in the steel buildings industry. Their knowledge can assist you in selecting the most cost-effective option for your requirements. We were the first company to introduce PEB technology in the GCC region in 1976 and the first multinational to enter the PEB industry in the India Sub-Continent. Within a short span, PEB is revolutionizing the construction industry in these regions and Kirby is leading this revolution from the front with its constant innovation in products and applications. We have received many accolades as recognition for our relentless efforts for excellence in our industry. Kirby is among the World’s top Pre-Engineered Steel Building companies. Kirby globally offers one of the most comprehensive product portfolios ranging from Pre-Engineered Steel Building, Structural Steel and related products. Fi gure 2: Kirby Southeast Asia Co.,Ltd. DO THI HA VAN 10 RESEARCH PROJECT 2015 Anticipating strong potential in the Vietnamese market, Kirby officially entered Vietnam and established a business presence here in 2008 with a total investment of about US$11 million. To meet the growing demand for pre-engineered steel buildings in the Vietnamese market, Kirby built a factory in Dong Nai province, its 5th factory worldwide and its first in Southeast Asia. The facility has an annual capacity of 50,000 tonnes. Apart from meeting the demand in Vietnam, Kirby Vietnam also exports its products to Singapore, Malaysia, Indonesia, Thailand, Australia and South Africa. The ongoing development of innovative proprietary technology and design systems has brought the leading position to Kirby in this area in recent years. At present, with equipment made in Saudi Arabia, Vietnam, Egypt, India and the UAE and with the support of Global Kirby, Kirby Vietnam has successfully undertaken a series of major projects, including steel structure buildings for Gemadept Corporation, Vinamilk Corporation, Mong Duong Thermal Power Plant 1, Nestle Company, American Standard Furniture Company, BAT-Vinataba Cigarette Production Joint Venture, Global Steel Plant, Daigaku Plant, Central Pharmaceutical Factory 2, dairy farms of TH Milk Company in Nghe An province, Viet Thang Paper Factory in Hai Duong province, Sun Steel Plant in Vinh Phuc province, Century Synthetic Yarn Factory in Tay Ninh Province, Huayuan Machine Company in Binh Duong province, Bidiphar Factory in Binh Dinh province, Thaco Auto Showroom in Ho Chi Minh City, Saigon Airport Cargo Warehouse at Tan Son Nhat Airport, Kewpie Factory of Shimizu Corporation in Binh Duong province, Groz Beckert Factory in Da Nang City, Whisky An Hoa Brewery in Tay Ninh province, and European Plastics Door Factory in Binh Duong province. • VISION To be recognized as the global leader for the design, manufacture, supply and erection of Pre-Engineered Steel Buildings (PEB) and Structures. DO THI HA VAN 11 RESEARCH PROJECT 2015 • MISSION Kirby will achieve this vision by consistently delivering high-quality products to our customers, accompanied by personalized service and a commitment to excellence. • VALUES Straight-talking: We encourage open debate where the best ideas win. Customer centric: We put our customers at the center of our focus and initiatives with the objective of providing them with unmatchable levels of services and products. Teamwork: We actively share information and ideas, enthusiastically working to make those around us better. Diversity and respect: The diversity of our workforce is an asset and we treat everyone with dignity and respect regardless of status, gender, education, ethnicity or religion. Empowerment: We empower people to make decisions with a bias for action. Employees as core assets: We believe that our employees are our most valuable resource, and do hatever it takes for their continuous training, development and motivation. Meritocracy: The rewards and career advancements of our people are based on their performance and capabilities, not on their wasta (influence). • MILESTONES & ACHIEVEMENTS Kirby is known for its cutting-edge world class practices, quality standards, and its center of excellence. All of which in multiple years were recognized and awarded by our clients and their testimonials as well as many agencies and communities around the world. 1976 : First Kirby plant starts production in Kuwait.Annual production capacity 100,000 MT 2000: Inauguration of Hyderabad Plant. Annual production capacity 100,000 MT DO THI HA VAN 12 RESEARCH PROJECT 2015 2006: Inauguration of Haridwar Plant. Annual production capacity 100,000 MT 2007: Inauguration of Ras Al Khaimah Plant – UAE. Annual production capacity 75,000 MT 2008: Kirby is the PEB first company in India. Bagged world’s largest PEB order at a single location from Renault-Nissan. To establish new global benchmarks in the design and manufacture of steel building solutions, both in PEB and Structural Steel, while consistently providing our customers with exceptional customer service. 2008 Kirby India is the first PEB company to obtain FM Approved Certification for its KSS-600 (Kirby Standing Seam) roofing system 2009: Inauguration of Kirby Vietnam Plant. Annual production capacity 40,000 MT 2011: Kirby Building Systems in India wins infrastructure excellence award for Best PEB Project. 2011: Kirby’s Kuwait Manufacturing facility wins the Sliver Award for HSE excellence by American Society of Safety Engineers. 2013: Kirby commissions Global Centre of Engineering Excellence in India. Figure 3: The awards of Kirby. DO THI HA VAN 13 RESEARCH PROJECT 2015 • NETWORK: Sales Offices – 70, builders - 300 across 6 regions Manufacturing locations: Kuwait, UAE, India, Vietnam KIRBY regions: GCC, Middle East, India, Africa, South East Asia, Europe & CIS Countries • QUALITY POLICY: Kirby Building Systems Quality Management System complies with all applicable requirements contained in ISO 9001:2008, and covers the design, fabrication and supply of pre-engineered steel buildings and structural steel works for various projects, encompassing all operations at its facilities. The quality policy shown below describes Kirby Building Systems’ overall commitment to excellence with regards to quality. This quality policy is reviewed regularly by management for continued suitability. • Kirby Building Systems aims to become the market leader in its business operation by providing high- quality pre-engineered steel building systems and structural steel products that meet or exceed customers’ requirements and expectations, in line with the requirement of ISO 9001:2008 standards. • Kirby Building systems remains focused on understanding customers’ needs and expectations and transmitting those needs into continuously improved products and services with active participation of its employees. • Kirby Building Systems Management is responsible for ensuring the Quality Policy is understood, implemented and maintained at all levels of the company. This is accomplished through one to one and/or group training of employees. Kuwait DO THI HA VAN UAE 14 RESEARCH PROJECT India 2015 Vietnam Figure 4: The Quality Management Systems of Kirby Southeast Asia • PRODUCTS & SERVICES: PEB – PRE-ENGINEERED STEEL BUILDING: Pre-Engineered Steel Building is a steel structure built over a structural concept of primary members, secondary members, and the cover sheeting connected to each other. The structural members are custom designed to be lighter in weight and high in strength. It can be fitted with different structural additions like trusses, mezzanine floors, fascia, canopies and crane systems as per user requirements. Pre-Engineered Steel Buildings are ideal for use in nonresidential, wide span low rise buildings. Among the advantages of PEB is lower cost, consistent quality control, durability, longevity, environmentally friendly and faster delivery to name a few. PEB buildings are used for diverse applications such as Factories, Warehouses, Offices, Shopping malls, Aircraft Hangars, Schools, Hospitals, Shipyards, Metro Stations, Community buildings and several more. As a leading PEB manufacturer, Kirby provides the complete service of engineering and fabrication thus ensuring better quality control at every stage of the process. STRUCTURAL STEEL: Kirby designs & supplies customized Workshop fabricated Hot Rolled & Welded steel structures for Structural Steel applications such as Heavy Industries, Power Plants, Oil & Gas, Petrochemical Industry, highrise/commercial buildings, airports and other specialized structures. We are one of the DO THI HA VAN 15 RESEARCH PROJECT 2015 most innovative steel structures fabricators and are always looking to enhance our range of products and services including project execution. COLD ROLL FORMED STEEL BUILDING: Cold Formed Steel members and other products are thinner, lighter, and easier to produce, and typically cost less than their hot-rolled steel members. Cold-formed steel offers versatility in building because of its lightweight and ease of handling and use. Cold Formed Steel Structures framing provides builder and consumers flexibility in design option which cannot be economically accommodated using traditional framing materials. STORAGE SOLUTIONS: Storage Solutions help in providing effective storage to customers through maximum storage capacity with optimal floor utilization. Kirby designs & supplies steel racking systems to store materials (with or without pallets) as part of warehouse material handling storage system. These are an essential and ubiquitous element in most modern warehouses, manufacturing facilities, retail centers, and other storage and distribution facilities. Kirby product range conforms to modern modular European design. ERECTION AND TECHNICAL ADVISORY SERVICES: Kirby has over 300 certified builders Worldwide. They have undergone intensive training on erecting buildings of varying complexity and for different applications. Kirby Certified Builders are highly competent and offer skilled expertise to clients. The local Kirby Certified Builder offers comprehensive services from construction to complete turnkey solutions Kirby provides extensive technical advisory services to its clients - from selection of appropriate structures and economic design to adaptation of local building codes. To ensure excellent quality and customer satisfaction, Kirby’s Technical Service representatives regularly monitor and supervise the project till completion. SYSTEMS &PRACTICES: Kirby Building Systems has its reputation for having world class business practices. We have seamless processes across all our DO THI HA VAN 16 RESEARCH PROJECT 2015 functions and verticals. All these are well integrated through a robust ERP system built on SAP. Furthermore, Kirby uses the latest engineering codes and practices to design world class buildings for its customers across the globe. Kirby has the right mix of sustainable and efficient processes for planning and execution. Another initiative towards serving the delight of our customer, we source our raw materials from leading steel mills and suppliers to maintain the world class quality standards. Putting all our processes and practices together helps us to meet ever growing demand of providing high quality and cost effective steel solutions on time. KIRBY CENTER OF ENGINEERING EXCELLENCE: Kirby Building systems’ Engineering Center of Excellence is a world-class research and development center to enhance the company’s expertise in steel for its wide range of customized and innovative products – Pre-Engineered Steel Buildings, Structural Steel and Storage Solutions. The center provides leadership, best practices, research, support and training in focused areas to revitalize the existing products and also develop new expertise in steel. The center addresses the significant engineering challenges associated with designing these structures to help the world develop sustainable innovations. All the buildings are custom designed using the latest domestic / international codes and standards such as MBMA, AISC, AISI, IS and AWS which are most optimized & economical in nature able to meet all the customer needs. The design and detailing process is carried out using sophisticated software packages. The centre of excellence, located in India, consists of more than 500 highly experienced structural engineers with industry domain knowledge to cater to the company’s various requirements across the globe. This team ensures that all the customers receive the best of the product with very high value and minimal risk and maximize the return on investment to derive most of the benefits in each and every step of the project. DO THI HA VAN 17 RESEARCH PROJECT 2015 2. The structure of organization and management of the company: Figure 5 : The organizational structure of Kirby Southeast Asia Functional department heads report to Chief Executive Officer who integrates decisions & actions from a company-wide point of view. • Organizational structure & the controls that are a part of it affect firm’s performance. • Specifies the firm’s formal reporting relationships, procedures, controls & authority, and decision making process. • Influences how managers work & the decisions resulting from that work. DO THI HA VAN 18 RESEARCH PROJECT • 2015 Specifies the work to be done & how to do it given the firm’s strategy or strategies. • Provides the stability a firm needs to successfully implement it’s strategies & maintain it’s competitive advantages. 3. Life at KIRBY: When you choose Kirby Building Systems, you join an organization that is focused on growth and aims “To be the most successful and admired company in the region”. The company provides an opportunity to work in a multi-cultural environment with professionals drawn from a variety of industries. We are dedicated to supporting a progressive, innovative and knowledgeable workforce offering exposure to a unique and diversified organization through numerous personal and professional development opportunities. The Kirby work environment is based on our corporate values - straight talking, customer centricity, teamwork, diversity and respect, empowerment, employees as core assets and meritocracy. Kirby believes in corporate social responsibility (CSR) and places great importance on supporting local charitable, educational and cultural causes. Through the years, it has made many meaningful contributions to the communities in which it operates. Kirby recognizes that education is one of the building blocks of any nation and supports all education initiatives. The company has worked closely with, and volunteer with organizations that promote education, such as INZAJ -Kuwait, a not-for-profit group that empowers young people to own their economic success. In addition, Kirby organizes annual blood donation campaigns across all of its manufacturing facilities, as a way to give back to the community. Some of the company’s other CSR activities include: • Implementing environmental conservation initiatives at the plants, as per the guidelines of the local Pollution Control Board DO THI HA VAN 19