1) Which of the following is a generic term that covers a broad range of feelings that people experience?
D) emotional labor
Explanation: Affect is defined as a broad range of feelings that people experience, and it encompasses both moods and emotions. Emotions are intense feelings that are directed at someone or something. Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. Emotional labor is defined as a situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work. Cognition is the mental process of thinking, learning, and knowing.
Diff: 1 Page Ref: 100
Topic: What are Emotions and Moods?
Skill: AACSB: Analytic Skills
Quest. Category: Concept/Definitional
2) Which of the following statements is true?
A) Affect is a type of emotion.
B) Affect is a type of mood.
C) Affect can be experienced as a mood or an emotion.
D) Affect is the result of conscious thought and action.
E) Affect is the result of a mood or an emotion.