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BQ GIAO Dl)C v A DAO T~O
TRUONG D~I HOC KINH TE TP HO CHi MINH
DE TAl NGHIEN cuu KHOA HOC
. CAP BO.
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NHU CA u, Slj THOA MAN CUA NHAN VIEN v A
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MUC DQ GAN KET DOl VOl TO CHUC
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Ma so': B2004-22-67
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CHU NHIEM DE TAl: TS. TRAN THl KIM DUNG
Thanh vien: Trftn Hoai Nam
TP HO CHi MINH 7/2005
BQ GI A8 r · ·~ ' .\ f.'~, o TAO
TRUON G C·11\ INH 1 l: l ? .HCM
'TI IU' VI~: N
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N(HDUNG
Tr.
md d~
au ........ . ................................................................. .............. .... l
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... 1'y do chQn d;,e taL
' . ......... . .. ......................... . . ......... ...... . ... ... .... 1
thi t(U
· ~~:~c
dich... ... . ... .. .. .. .. ... ...... ... ... . .. .... ... . .... ... . ... . ..... ..... ... . . . ... ... ... . .. . .. 3
Ph~m
viva phuong phap nghien
CUll . . ... .......... ······ ... ·· · ·· ........ .. .... ..... .. ... .. .3
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y nghia cua nghien CUll ........... .. ......... ·: .............................. . ................. . 5
I C"'
' ngh'...
.~ ................... . ............ . ...... ... ...........................
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au true
1en cuu
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itng 1
thuye't v~ nhu cfiu, slf. thoa man trong cong vi~c va muc d() giin ke't
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V(j''t,:.>
I 0 Ch·~
uC ............................................
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Nhu cgu ... ... . ............ . .. ................................................ . . ....
Sl;ll tho a man cua nhan vien
t~i
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o ••••••••••••••
7
7
noi lam vi<%c ................................................ 9
~ k""
'. to;? ch'uc ................................................................... 14
et d""'
01 vo1
Srf gan
·;i quan h<% giua nhu cfiu, muc d9 thoa man vdi c6ng vi<%c va
1
ket t6 chuc ............ .. ....... .... ............ ... ...... . . ........... ... .. . ................. 15
Quan h<% giua d~c di~m ca nhan; slf thoa man trong c6ng vi<%c va muc d9 gan
d6i vdi t6 chuc. . . . . . . . . .. . . .. . .. . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. .. . . . . ........ 19
Anh hu'dng cuaquy~n sd huu den S\f thoa man trong c6ng vi<%c va muc d9 gan
·6 chuc ........................ ···· ····· ...... .... . ......................... . ........................ 20
, tat ......... ~ ... ·=........... ....... .. ..... .. .. ... .... ..... : ............... ........................ 23
Jng2
l:ing phap nghien ctiu va xii' ly sfili~u ... ... .. : ......................... ....... . .... ..... 24
.._'hiet ke nghien
CUll
va 'phu'ong phap xU' ly s6li<%u ... . ........
2.1.1 Thiet ke nghien CUll .. ...................... ... ......
0
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24
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24
2.1.2 Phuong phap xll ly s6li<%u ........ .. .......................... .. ...... .. .... .... ... 25
3.3.3 Chl;l 1l;lc 11: H~
s6 tuclng quan cua cac bie'n quan sat t<,1i Tan Mai.. ................ . .. .. 157
>hl)ll)C 12: Anh hu&ng cua AJDI den sv n6 ll)'c c6 gang cua nh6m nhan vien
khu vvc phi qu6c doanh, tre ....... ............. . ........... . .. . .. .. ................. 157
>hl) 1l)c 13: Ke't qua kiSm dinh Bootstrap ...... .... .......... . .·.................. . ... . ... .. . 158
)hl! ll)c 14: Quy trlnh tuySn dl;lng tU ben ngoai theo ISO 9001 .. .. .. . .............. . ... .159
.)h1)
A VlyC
·A va' t"eAu
1l)C 15 : B,an moAt,a cong
1 chua"'n nhaA n v·A
wn .. ... . ............ . .. .... .. . . . 160
)hl) 1l)c 16: Quy trlnh dao t(,lo thea ISO 9001. ......... . ........................ . ... . ........ 164
T"ai
li~u
tham khao ..... .. .............. ....... ........... .... ......... .... .. ................... 165
iv
DANH Ml)C cAc BANG
·ng 1.1: Oic ye'u tO' trong b~c thang nhu du cua Maslow .. . .. . .. ............. . .. . .. ........ 9
:ng 2.1 H~ s6 tin c~y ctla thang do t~m quan trQng cua cac nhu du .. ........... .. ... .. 27
· ng 2.2 Vi dl;l v€ nhu du nhan vi en theo khia qnh c6ng vi~c ........................ ... 28
mg 2.3 H~ s6 tin c~y cua cac th~mh ph~n AJDI. .. ... . .. . ............... .. .... . . ............ 29
mg 2.4 H~ s6 tin c~y cua cac thanh ph~n thang do sv gan ke't t6 chuc ................ 31
ing 2.5: Ke't qua EFA d6i voi thang do AJDI. .. .... .......... ..... . .. . . ... .. . .. . ...... . ..... 33
ing 2.6: H~
s6 tuong quan giua cac thanh ph~n cua thang do AID I. .... . ........... .... 39
ng 2.7: Ket qua ki€m dinh gia tri thang do AJDI. ......... . .. .... ....... ....... ........... .39
ing 2.8: Ke't qua EFA d6i voi thang do muc de) gan ke't cua nhan vien d6i
voi t6 chuc .................... . ........ . .................................................... 40
:tng 2.9: H~
s6 tuong quan giua cac thanh ph~n trong thang do sv gan
ke't t6 chuc........... . ...... ..... ....... . ..................... ... . . ........... .. ..... .. . .. 42
ii.ng 2.10: Ket qua ki€m dinh gia
tri thang do sv gan ket
t6 chuc ................. .. ................................................. ........ .. .............. .. ........... 43
ang 2.11 : H~ sO' tuong quan giG' a cac bie'n ti€m ~n trong m6 hlnh do luang .. ....... 46
"' .............................. .... . 53
_mg 3 . 1: NhA~n th'uc ve tam quan trQng cua cac nhu cau
0
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'
ang 3.2: Muc de) tho a man cua nhan vi en d6i voi c6ng vi~c .......... .. ............... .. 55
'lng 3.3: Muc de) tho a man cua nhan vi en d6i voi c6ng vi~c phan theo gioi tinh ..... 56
1ng 3.4: So sanh muc de) thoa man cua nhan vien d6i voi c6ng vi~c phan theo
hue nang thvc
hi~nc6ng vi~c
... ..... . ..... .. .. . .......... .. . ..... .... ........... .. .. .. .. ...... 57
lng 3.5: Muc de) thoa man d6i voi c6ng vi~c theo lo~i hinh so huu cua t6 chuc .... . .58
.lng 3.6: Ke't qua h6i quy phan ca'p v€ cac ye'u tO' anh huang de'n GS .. ...... . ... ...... 60
1ng 3.7: Muc de) gan ket t6 chuc theo nh~n thuc ctia nhan vien . .......... ............... 62
1ng 3.8: Muc de) gan ke't t6 chuc phan theo tham nien ..... .. ... ....... . ........... . ...... 62
-ng 3.9: So sanh muc de) sv gan ke't t6 chuc theo l9ai hlnh so huu ...... .. ............. 63
.!ng 3.10: Ket qua h6i quy phan ca'p vS cac ye'u tO' anh huang de'n muc de) trung
v
th~mh
cua nhan vien .. ... ....... ................. . .. . ... .. ...... .. .... . .... .... . . ... ...... 65
Bang 3.11: Cac yeu to anh huCing den muc d9 n6 h,rc, co g~ng . . . . . . . . . . . . . . . . . . . . . . . . 68
Bang 3.12: Cac yeu to anh huCing den long n,r h~w cua nhan vi en doi voi t6 chuc . . . 69
Bang 3.13: T6ng hn d~ nghien cilu. Hi VQng ding k€t qua nghien
cuu se giup cho cac lanh d~o t6 chile c6 du'<;fc cong ql do lu'ong mile d9 thoa
man cua nhan vien d6i vdi cong vi~c, mile d9 glin k€t cua hQ d6i vdi t6 chuc;
c6 th~ tlm ra cac bi~n phap nang cao hi~u qua d()ng vien kich thich nhan vien
va mile d9 g<1n k€t cua h9 d6i vdi t6 chile. Cac cau hoi sau se dinh hu'dng cho
vi~c tht;(c hi~n d~ tai:
1. Nhu cgu cao nhfft cua nhan vien hi~n nay la gl?
2. LVa ch<;>n thang do nao d~ do luang muc d() thoa man cua nhan vien d6i
vdi cong vi~c a
Vi~t
Nam?
3. Nhan vien c6 thoa man khi di lam khong? C6
st;(
khac bi~t v~ muc d9
thoa man cua nhan vien theo cac d~c tru'ng ca nhan (tutSi, tham nien, hQC
vffn, gidi tinh,v.v .. ) khong?
4. Lt;t'a ch<;>n thang do nao d~ do luang muc d9 glin k€t cua nhan vien d6i
voi t6 chuc a Vi~t Nam?
5. Nhan vien c6 glin k€t d6i vdi t6 chuc cua hQ khong? C6
st;(
khac bi~t v~2
mile d9 g~n ke't cua nhan vien theo cac d~c tntng ca nhan (tu6i, tham
nien, hQc va'n, gioi tinh,v.v .. ) khong?
6. C6 m6i quan h~ gl giua mile d() thoa man cua nhan vien voi mile d() g~n
ke't cua nhan vien d6i voi t6 chile?
1.2 Mt.~c dich
Nghien cilu du'c vien cua chu'dng trlnh "B£LO t().O 1000 giam d6c" do
S(J Khoa h<;>c Cong ngM Moi tru'ong va Truong_B<,ti h<;>c Kinh te' TP HCM ke't hc;1p t6 chuc nam
2004.
11
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