University of Economics, HCMC
English Language Division
End of unit test . 9. HP2
Exam in English for Business Communication (75 minutes)
Read the instruction carefully. RECORD your answers on your answer sheets.
Section 1: Language knowledge (30 marks)
I. Fill in each blank in the passage below with ONE suitable word.
Nestlé, …………………..(1) head office is in Vevey on the shores of Lake Geneva, is the
world’s largest food company. ……………………….(2) it is Switzerland’s
…………………..(3) industrial enterprise, only 2% of sales are generated in Switzerland.
We are a truly global company……………………..(4) 230,929 people on every
continent. ………………………(5), our management and staff reflect a truly
international outlook.
Nestlé now ……………………(6) the world’s favourable brands in 509 factories
worldwide. ………………(7) over 130 years of growth and diversification, we have
never lost sight of our core business: improving the quality of people’s lives through
high-quality, …………………….(8), and convenient prepared foods and beverages.
Today, Nestlé brands are ……………………..(9) on almost every supermarket shelf, and
some products – like NESCAFE, NESTLE, NESTEA, BUITONI, MAGGI AND
FRISKIES – are ………………..(10 ) in more than 100 countries.
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
a. which
a. Despite
a. big
a. Employing
a. Moreover
a. produce
a. In
a. nutrition
a. presented
a. offered
b. that
b. Although
b. biggest
b. employed
b. Furthermore
b. will produce
b. On
b. nutritious
b. presenting
b. given
c. whose
d. what
c. Because
d. When
c. bigger
d. most biggest
c. employs
d. recruited
c. Consequently
d. However
c. had producedd. produces
c. At
d. For
c. nutriment
d. nutritionally
c. being presented
d. present
c. sold
d. launched
II. Choose the best answer
11. Vinpearl Resort and Spa is …………… in the middle of the Nha Trang bay on Hon
Tre island and is one of the most popular resort in all of Vietnam.
a. located
b. base
c. stayed
d. lie
12. Volvo is a company with its ……………… located in Torslanda, outside Göteborg,
Sweden.
a. turnover
b. profits
c. headquarters
d. owners
13. My ………………… deals with the accounting and auditing needs of the company.
a. franchise
b. outlet
c. department
d. restaurant
14. Next year we plan to expand and ………. a new office in Switzerland."
a. set up
b. open
c. begin
d. a & b are correct
15. Founded in 1865, the privately held company …………… 138,000 people in 67
countries.
a. discusses
b. interviews
c. applies
d. employs
16. Mister Thomson is on sick leave, that's why I ………. his job.
a. did
b. was
c. am doing
d. do
End of unit test.9.HP2
1
17. In the next few years everyone ……..be able to access the Internet with their mobile
phone.
a. will
b. is going
c. is
d. would
18. James works for an investment magazine. Every month he ………….. articles about
new investment opportunities.
a. writes
b. wrote
c. is writing
d. was writing
19. …………… traffic is bad, I may get home late.
a. Where
b. Why
c. Unless
d. If
20. ………….. the shipment arrives tomorrow, I will collect it.
a. Whom
b. Which
c. If
d. Unless
21. I will sign the deal ………….. something goes wrong.
a. if
b. unless
c. when
d. why
22. I work in a manufacturing company called 'CorpTech', and we supply technological
products ………. SMEs.
a. to
b. on
c. for
d. at
23. We have 12 branches, all based ………. Thailand.
a. to
b. at
c. in
d. on
24. This year, we have been focusing ………… reducing our overhead because of the
credit crunch and overall downturn in the market."
a. for
b. in
c. about
d. on
25. Cargill is an international producer ………… food, agricultural, financial and
industrial products and services.
a. of
b. for
c. from
d. to
III. Put the capitalized words in their correct form.
26. translate
27. provide
28. effect
29. present
30. compete
Currently PaM ……………….its advertising material into Chinese.
We are here …………..a service for the public..
What tips can you think of for using visuals ………….?
The sales manager will give a …………….. on the new products.
We need to work harder to remain …………….. with other companies.
Section 2: Language use (70 marks)
I. Read the following passage and answer the questions that follow
Spotlight on: Amazon.com
AMAZON.COM
And you are done.
Employees: 7,800
Net sales for 2001: $3.12 billion
2001 profits: $5 million
Amazon.com is the Internet’s leading e-business, selling books, CDs, DVDs, videos,
toys, and gifts. The company also owns significant stakes in other online retailers, such as
Drugstore.com, Pets.com, and HomeGrocer.com.
Amazon was formed in 1995 by CEO Jeff Bezos, and has its corporate headquarters in
Seattle. The company recently acquired its 25 millionth customer, the first online retailer
to reach this benchmark. Despite this success, and despite revenues of $3.12 billion on
2001, Amazon did not show a profit until the fourth quarter of 2001, and that was only $
5 million.
End of unit test.9.HP2
2
“There are two types of retailers: those that work hard to raise prices, and those that work
hard to lower prices. Though both models can be successful, we’ve decided to follow the
second model”, says Jeff Bezos. Amazon’s mission is to use the Internet to transform
books buying into the fastest, easiest, and most enjoyable shopping experience”. The
company operates international websites in the UK, Germany, Japan, and France, and has
customers from more than 220 countries. Amazon’s goal is to be the world’s most
customer-centered company, where customers can find and discover anything they might
want to buy online-what they call “the Earth’s Biggest Selection.”
70% of Amazon’s 7,800 employees have been with the company for less than a year, but
very few leave the company after joining. One reason for this is the company’s policy of
giving stock options to its employees, which gives them a sense of responsibility towards
the company’s future. In 2001, however, 1,300 lost their jobs when the company
restructured and closed some of its operating centers.
Choose the best answer
1. What type of retailers did Amazon.com decide to follow?
a. Those that work hard to raise prices.
b. Those that work hard to be successful.
c. Those that work hard to reduce prices..
d. Those that work hard to motivate employees.
2. Amazon.com was the first online retailers
a. to be successful in its first year of business.
b. to acquire 25 millionth customer.
c. to have stakes in other online retailers , such as Drugstore.com, Pets.com.
d. to have websites from more than 22 countries.
3. Why do very few employees leave the company after joining?
a. because Amazon’s mission is to deliver books into the fastest way.
b. because it is a leading e-business which has websites in 220 countries
c. because it is the world’s most customer’s –centered company.
d. because its employees are given stock options, which gives them a sense
of responsibility towards the company’s future.
What does each of the following underlined words/phrases refer to?
4. …… by CEO Jeff Bezos, and has its corporate headquarters in Seatlle (para 2)
5. ………. two types of retailers: those that work hard to raise prices……………
(para 3)
Which words/phrases in the passage mean the following?
6. the money that an organization receives from its business……………
7. to organize sth such as a system or a company in a new and different way………
8. the person in a company who has the most power and authority…………
Fill in each blank with ONE suitable word from the passage. Put it in its correct
form or tense if necessary
End of unit test.9.HP2
3
9. The company’s pre-tax …………………..rose from $10.2 million to $17.4 million
in the first half year.
10. The company is unsuccessful because it lacks a ……………………… identity.
II. Writing
A . Write complete sentences by putting the words into the correct order. Begin each sentence
with the underlined word(s).
1. Panetti / 3,500 / including / over / in / 1,400 / its /retail / outlets / own / employs / people
2. Alex / in / is / charge / a / 15 / of / department / of / staff
3. Ana / the / is / phone / answering / because / this / week/ our / is / away / secretary
4. Autotech / company / large / a / is /which / car / manufactures / parts.
5. There / three / to / my / are / parts / presentation.
B. Combine the following pairs of simple sentences using appropriate joining words. Punctuate
the sentence if necessary.
6. We stayed at the Park Hotel. A customer had recommended it.
7. Colin told me about his new job. He is enjoying it very much.
8. The office is very small. I’m using the office at the moment.
9. A friend of mine helped me to get a job. His father is the manager of a company.
10. There is a woman living next door to me. She is an accountant. (The woman
………)
III. Listening
Part 1
Listen to the question and choose the best response. The recording will be played twice.
1. A
B
C
2. A
B
C
3. A
B
C
4. A
B
C
5. A
B
C
Part 2
You will hear a telephone conversation between a journalist and a receptionist talking
about a training company. Fill in the missing information. The recording will be played
twice.
Name of company: (1) ……………………………………………………………
Type of business: (2)……………………………………………………...........................
Established in: (3) ………………………………………………………………………
Name of Managing Director: (4)…………………………………………………………..
Current number of employees: (5)…………………………………………………………
This is the end of the exam paper ☺
End of unit test.9.HP2
4
Key (unit 9)
1. c (whose)
2. b (although)
3. c (biggest)
6. d (produces)
7. a (in)
8. b (nutritious)
11. a
16. c
21. b
12. c
17. a
22. a
13. c
18. a
23. c
14. d
19. d
24. d
15. d
20. c
25. a
26
is translating
27
to provide
28
efficiently
29
presentation
30
competitive
Reading
1. c
4. (of) Amazon.com
7. restructure
9. profits
4. a
(employing)
9. d (present)
2b
5. retailers
8.CEO
10. corporate
5. c
(Consequently)
10. c (sold)
3. d
6. revenue(s)
Writing
1. Panetti employs over 3,500 people, including 1,400 in its own retail outlets.
2. Alex is in charge of a department of 15 staff.
3. Ana is answering the phone this week because our secretary is away.
4. Autotech is a large company which manufactures car parts.
5. There are three parts to my presentation.
6. We stayed at the Park Hotel, which a customer had recommended .
7. Colin told me about his new job, which he is enjoying very much.
8. The office which I’m using at the moment is very small..
9. A friend of mine whose father is the manager of a company helped me to get a
job.
10. The woman who lives next door to me is an accountant.
Listening
Part 1
1. A
2. B
6. people solution
7. training programmes
8. 1994
9. Mace Borthwick
10. 85
3. A
4. C
5. A
TEST 2
Part 1
1. Did you bring a jacket?
A. Yes, but I left it in the car.
B. That’s a nice coat.
C. You have so many clothes.
2. How much are the tickets?
A. The bus is stopping.
B. They’re ten dollars each.
C. I usually go by plane.
End of unit test.9.HP2
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3.
A.
B.
C.
4.
A.
B.
C.
5.
A.
B.
C.
What is the name of your dentist?
It’s Martha Brown.
Her office is on 3rd Street.
She does excellent work.
Can you do me a favor?
Which flavor do you prefer?
Where is the can?
Sure, what do you need?
Are you ready?
Yes, let’s go.
I can’t read it.
My name’s not Freddy.
Part 2
Gerry: Hello. It’s Gerry Marks from East News calling.
Receptionist: Oh hello. What can I do for you?
Gerry: I’m writing an article on training companies in the area and I wanted to check a
few facts with you.
Receptionist: Go ahead.
Gerry: OK. So you recently changed the name of the company?
Receptionist: That’s right. We’re now called People Solutions. And we run far more staff
development training programmes than we used to. In the early days we mainly ran just
teambuilding courses. But now…
Gerry: And the business was set up in 1993?
Receptionist: 1994 actually. It was established by our current Managing Director, Mace
Borthwick.
Gerry: Sorry, could you repeat that?
Receptionist: Yes. It’s Mace, M-A-C-E. Borthwick, B-O-R-T-H-W-I-C-K. The company
really took off when it won a national training award in 1999. We’ve taken on a lot more
staff since then and now we have 85 full-time members of staff.
Gerry: Really? Great, I think that’s all the information I need. Thanks very much.
End of unit test.9.HP2
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