Tài liệu Factors affecting extent of computer use at agribank binh thuan

RESEARCH PROJECT (BMBR5103) FACTORS AFFECTING EXTENT OF COMPUTER USE AT AGRIBANK BINH THUAN STUDENT’S FULL NAME : NGUYEN VAN VUONG STUDENT ID : CGS00018267 INTAKE : MAY 2014 ADVISOR’S NAME & TITLE : NGUYEN THE KHAI (DBA) August 2015 Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 1 ADVISOR’S ASSESSMENT ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ................................................................................................................. ADVISOR’S SIGNATURE NGUYEN THE KHAI (DBA) Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 2 ACKNOWLEDGMENTS I am grateful to everyone who helped me on the way to expand knowledge. When the country Vietnam wants to get along with friends on around the world. I really appreciate the constant support and encouragement I received from many people throughout the process. I would like to first thank my advisor, Dr.NGUYEN THE KHAI, for he tremendous help and support. I do not think that I would have been able to complete this thesis without her belief in me, and he enormous support. My gratitude is extended to my colleagues and coworkers at Agribank Bình Thuận, who helped me with the collection of data for the research. I am also very grateful for the time and information shared with me by all the employers involved in the survey. I very much appreciate the encouragement and support provided by all the teacher and staff at the Open University Malaysia and Ho Chi Minh City University of Technology. I also truly value the friendship and assistance by the classmates of BMAOUM0514-K14C. Discussions and exchanges with them have really helped improve my scientific thinking and research methodology. Last but not the least, I would like to thank my family and friends who always believed in me, and have been there for me throughout this process. Once again, I thank very much to all. Student : Nguyen Van Vuong Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 3 CONTENTS LIST OF TABLE ........................................................................................................ 7 ABSTRACT ......................................................................................................... 8 CHAPTER 1: INTRODUCTION ....................................................................... 10 I.INTRODUCTION OF AGRIBANK .................................................. 10 I.1 Over view of the Agribank .............................................................. 10 I.2 Services and brand name ................................................................. 12 I.3 Vission ............................................................................................ 13 I.3.1 Objective.............................................................................. 13 I.3.2 Market plan ......................................................................... 13 I.3.3 Customer orientation ............................................................ 13 I.3.4 Product orientation ............................................................... 13 I.3.5 Capacity plan ....................................................................... 14 I.4 Mission ........................................................................................... 14 I.5 The extent of computer use Agribank staff ...................................... 14 I.5.1 Agribank warranties that ...................................................... 15 I.6 Human resource manager system .................................................... 17 II. RESEARCH INTRODUCTION ...................................................... 18 II.1 Problem statement .......................................................................... 18 Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 4 II.2 Main construct ............................................................................... 19 II.3 Research objective ......................................................................... 20 II.4 Significance of research ................................................................. 20 II.5 Research questions ......................................................................... 20 CHARPTER 2: LITERATURE REVIEW ............................................................. 22 2.1 Extent of Computer Use.................................................................. 22 2.2 Job Demands and Decision Latitude ............................................... 24 2.3 Job Control, Cognitive Demand, and Production Responsibility ..... 25 2.4 Control and Complexity .................................................................. 27 2.5 Distributive and Procedural Justice ................................................. 32 CHARPTER 3: RESEARCH MODEL AND HYPOTHESES ............................... 33 3.1 Research model............................................................................... 33 3.1.1 Dependent Variables ........................................................... 34 3.1.2 Independent Variables ......................................................... 34 3.2 Constructs ....................................................................................... 34 3.3 Job Characteristics .......................................................................... 34 3.4 Organization justice ........................................................................ 37 3.5 Research Hypotheses ...................................................................... 39 3.5.1 Instruments .......................................................................... 41 3.5.2 Research Participants........................................................... 43 3.6 Procedure for Data Collection and Analyze .................................... 43 3.7 Data analysis................................................................................... 45 Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 5 CHARPTER 4: RESULTS ................................................................................. 46 4.1 Reliability statistic .......................................................................... 46 4.2 Descriptive statistic ......................................................................... 47 4.3 Correlation statistic ......................................................................... 48 4.4 Hypothesis Testing Result .............................................................. 50 4.4.1 Hypothesis 1 Testing Result ..................................................... 50 4.4.2 Hypothesis 2 Testing Result ..................................................... 51 4.4.3 Hypothesis 3 Testing Result ..................................................... 52 4.4.4 Hypothesis 4 Testing Result ..................................................... 53 CHARPTER 5: DISCUSSION AND CONCLUSIONS ..................................... 54 5.1 Discussion ..................................................................................... 54 5.2 Limitations of Research. ................................................................. 56 5.3 Conclusions .................................................................................... 57 REFERENCE ...................................................................................................... 58 APPENDIX Appendix 1: Survey .............................................................................. 61 Appendix 2: Presentation ...................................................................... 71 Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 6 LIST OF TABLE AND FIGURE *TABLE Table 1: Results of the survey .............................................................................. 44 Table 2: Cronbach’s Alpha - Internal Consistency ................................................ 46 Table 3: Reliability statistics ................................................................................ 47 Table 4: Descriptive statistics ............................................................................... 48 Table 5: Correlations ............................................................................................ 49 Table 6: Model Summary (H1) ............................................................................. 50 Table 7: Coefficient a (H1) .................................................................................. 50 Table 8: Model Summary (H2) ............................................................................. 51 Table 9: Coefficient a (H2)................................................................................... 51 Table 10: Model Summary (H3) ........................................................................... 52 Table 11: Coefficient a (H3) ................................................................................. 52 Table 12: Model Summary (H4) .......................................................................... 53 Table 13: Coefficient a (H4) ................................................................................. 53 *FIGURE Figue 1: Hypothesis Statistic ................................................................................ 11 Figue 2: Organizational Chart of Agribank Bình Thuận ........................................ 17 Figue 3: Hypothesized Research Model ................................................................ 33 Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 7 ABSTRACT A lmost every home, office, or school has a computer of some kind these days. It may seems at first that having a computer brings only benefits, but further consideration shows that it also has disadvantages. Currently Agribank identify goals and orientation towards financial group strong banks, prestigious modern in the country, to exercise great influence financial markets and world region. Agribank has therefore decided to deploy Corebanking system, modernize the trading system and all 40,000 employees; 2,300 branches and transaction offices to perform work on the computer system. The benefits and harms to the extent of using computers is not reasonable at Agribank. Benefits: Computers can perform the payment transaction, calculate faster than humans. Computers can be used to perform the accounting of the transactions in a way ensuring the accuracy of data put on is correct. Computers can store a large amount of information. After the information is saved, it can be retrieved when needed. May order the computer to automatically perform complex tasks. Computers reduce the volume of paperwork and labor, thereby reducing costs. Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 8 Harms: When Agribank successfully program implemented modernization payments system (Core Banking), the staff, tellers always working on computer work. This is tool indispensable employee. However, the work for hours sitting side by a desktop or laptop can lead to serious harm to health, but little who know coming. Experts advise you not to sit too long in the computer one day, otherwise it could lead to common diseases of civil office such as sitting computer too long in one day makes you more susceptible to illnesses such as fatigue fatigue, headache, eye pain, dizziness, back pain, shoulder, neck, hips, and legs are numb. The staring into bright screen too long will affect the health of the eyes. It creates tension, fatigue and even cause dry eyes. That is why I have given project named Extent uses of Computer. Basic purpose of this project is to explain extent uses of computer and to answer of some question like on working typical working day how many hours do you spend seated at and using computer and how many hours do you spend at work and what percentage of your work time do you spend seated at and using the computer and how you describe the degree to which you use the computer to carry out your job functions? Project have to must fulfill these requirements and explain extent uses and with its type of use. Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 9 CHAPTER 1: INTRODUCTION I would like to introduce a research about “Extent of Computer Use: Factors affecting it in Vietnam Bank for Agriculture and Rural Development (Agribank)”. With more than 40,000 employees, Agribank is the biggest bank in Viet Nam in terms of fund resources, assets, number of staff, operating network and customer base. I. INTRODUCTION OF AGRIBANK I.1 Over view of the Bank Vietnam Bank for Agriculture and Rural Development Abbreviation: AGRIBANK Head Office: So2_Lang Ha_Ba Dinh_Hanoi Establishment Date: 26/03/1988 Phone: 84 4383 13694 Fax: 844 383 13717 -383 13719 Webisete: www.agribank.com.vn Agribank was awarded many prizes: Top 10 largest firms Vietnam - VNR 500; Typical businesses ASEAN; brand ASEAN famous. Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 10 Agribank’s Logo: Agribank’s has over 27 years of excellent performance. Agribank is Vietnam's largest bank in terms of capital, assets, personnel staff, network operations and customer numbers. As of 31/12/2014, the leading position of Agribank has been confirmed with in many ways: - Total assets: 762 869 billion. - Total capital: 690 191 billion. - Capital: 29 605 billion. - Total outstanding: over 605 324 billion. - Network performance: nearly 2,300 branches and transaction offices nationwide, Branch Cambodia. - Staff: nearly 40,000 officers and staff. Currently, Agribank are millions of customers are producers, tens of thousands of enterprise customers. Branches and transaction offices Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Head Office Page 11 Agribank's headquarters is located in Hanoi with 10-storey building. With 2300 branches and transaction offices in 63 provinces and cities across the country, 1 branch in Cambodia. Headquartered Agribank has many sections and the parts to operate and support all business activities of Agribank include: Board Member, Executive Board, Supervisory Board and the Judicial Committee, the organizers of labor and wages,the general planning, Finance and Accounting, the corporate clients, the clients individual, the product development, marketing and propaganda, property management Center, Center for prevention and treatment of risk, remittance service center, information technology center. I.2 Services and brand name Services: Agribank is the largest bank, led in - Account services; Vietnam's banking system capital, assets, human resources, number of operation network, - Card services; - Collection services; clients. Until 31/12/2014, Agribank had total assets of 762 869 - Foreign exchange trading billion; 29 605 billion VND charter capital; services; total liabilities 690 191 billion; 605 324 - Correspondent banking services; billion of total loans; staff of almost 40,000 - Funding services (savings, deposits, bonds, debentures); employees; nearly 2,300 branches and transaction offices, branches Cambodia; Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 12 - Loan services (short, medium agency relationships with 1,000 banks in and long term); 100 countries and territories. - Guarantee services; Agribank is also the leading bank in Vietnam to receive and deploy foreign - LC negotiation services; projects, especially projects of the World - International payment services; Bank (WB), Asian Development Bank - Remittance services; (ADB), - Factoring services; Development France (AFD), European the Agency for International Investment Bank (EIB) ... Agribank assume - Other services the role of Chairman of the Association of Rural and Agricultural Credit Asia- Pacific (APRACA) tenure from 2008 to 2010. I.3 Vision: Typical businesses ASEAN; Brand ASEAN famous. As a modern bank in Vietnam, develop safety - efficiency - sustainable, competitive and international economic integration. I.3.1 Objective: As a modern bank in Vietnam, develop safety - efficiency - sustainable, competitive and international economic integration. I.3.2 Market plan: Investment priorities for the agriculture sectors, the small and medium-sized enterprises with outstanding loans to this sector was over 70% / total loans and 30% other. I.3.3 Customer orientation: Brands & Chain product and services I.3.4 Product orientation: Loan, Mobilizing, Card and Services Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 13 I.3.5 Capacity plan: To continue to maintain its position as the leading bank provides products and services to utilities, modern high quality to meet the needs of many customers, and increase revenues outside of Credit, Agribank constantly episode Mid innovation thrives banking technology to modernization direction. Agribank determined perseverance and goal orientation towards Financial Group - Banks strong, reputable modern in the country, to exercise great influence financial markets and world region. I.4 Mission: “Agribank bring prospering to customers” Largest commercial banks, plays a key role, the pillars for the country's economy, particularly for agriculture, farmers and rural areas; important mission to lead the market; take the lead in strictly abide by and implement the monetary policy, capital investment in the economy, contributing to economic development Vietnam society. I.5 The extent of computer use Agribank staff According to scientific research institutes California (USA), on the computer more than 5 hours / day makes sense, resistance to disease, and cardiovascular activity have been reduced at least 10%. According to the actual testing of the California Institute of scientific research on 100 people working on the computer shows that even if they had eat nourishing food in the fresh food supplements and most healthy food, the skin of Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 14 these people still have signs of raw black, shriveled, lifeless than that of other people. With the results of scientific research on. Department of Labour Invalids and Social Affairs of Binh Thuan and Agribank have regulations encouraging the use of computers in the work and payment transaction at bank as follows: When working on a computer from two hours / day, you stand up and go back to the muscle, joint mobilization, resting the eyes toward the space with cool blue (look at the trees are best) will help the eyes more comfortable. Design workbench so that your eyes shall look down slightly (about 10 degrees) while using computers (monitors set below eye level). Extent of computer use of employees Agribank Binh Thuan from 8 hour to 10 hour in 1 days work. Relax between hours, from 45 to 60 minutes if using a computer for long periods. I.5.1 Agribank warranties that Malicious support costs while using a computer. Allow compensatory leave and allow for travel. Equipped with LCD screen. Health and safety at work Working hours, Remuneration. Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 15 In addition, Agribank encourage its employees in the spirit of learning research and development expertise, operations and control the use of computers reasonable to ensure health. This is to ensure that everyone has a safe working environment and an equal to professional training so that each employee can maintain and develop their skills. Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 16 I.6 Human resource manager system Figure 2: Organizational Chart of Agribank Bình Thuận(Source: http://www.agribankbinhthuan.com.vn/.) Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 17 II. RESEARCH INTRODUCTION II.1 Problem statement The use of multiple computers at work has contributed to promote productive activities in many fields, especially office administrative work. But until the 1990s, studies worldwide show that the use of computers is related to some health problems like syndrome Musculoskeletal Disorders (RLCXK), vision disorders, skin and affect the fetus. With ever growing society as at present, the smart technology products are no longer strangers to young children, especially computers. Yet there are many who do not understand the harm of computers for small children when they are use excessive the parental control. It can cause health affects so many, so invite you to refer to the article below for the harm to the child using the computer too much like (increased risk of obesity, injury to eye, restricted the development of thinking, which reduces their ability to communicate with the society, etc.) According to the conclusions of scientists at the University of Chiba (Japan) launched after conducting monitoring 25,000 office workers within three years. They were asked to list the physical and mental illness were suffering such as headaches, back pain, depression, anxiety and sleeplessness. Compare answers with time in front of the participant's screen test, the authors found that: - There is a significant relationship between the duration of computer use and physical ailments. - The incidence of mental illness and sleep disorders was also higher in those who sit in computer front over 5 hours. This does not depend on the type of Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 18 computer, screen size and ambient conditions. Research published in the Journal of the American Medical Technology latest issue. On the basis of what has been stated above is the reason for the author to choose research topics: "Measuring the extent of using computers at Agribank Binh Thuan". Research project to find out the factors that influence the health situation of employee Agribank Binh Thuan in phase modernize the banking sector to make too many transactions on the computer. Thereby, help the leaders of Agribank grasp the reality of the health situation and the workload of staff at his bank is managing, and especially to measure the extent of using computers of employees in the business operations of Agribank. From then easily build strategies and policies for salaries, bonuses, allowances correspondence between the leaders and the trade union organizations concerned, support, encourage staff together to build a strong Agribank Binh Thuan during integration. II.2 Main construct With the overall goal mentioned above, thesis toward the following specific objectives: 1. Identify the components affect the extent of using computers too much. 2. Construct components measured to use computers. 3. Propose research model to measure how computer use affects the health of staff and the operations of the bank. 4. Hypothesis testing studies on the relationship between the level of computer use and its affect on employee health and operational status of the bank. Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 19 5. Based on results of analysis, offering suggestions and solutions necessary for the leaders and the development of Agribank Binh Thuan. II.3 Research objective Study subjects are current staffs at Agribank Binh Thuan. This study will be officially implemented at Agribank branch in Binh Thuan, address 02-04 Trung trac - Phan Thiet - Binh Thuan. Duration of the study is conducted from 6/2015 to 8/2015 month. II.4 Significance of research This research will help Directors, managers staff understand and are more aware of the importance of extent of computer use of employee at Agribank Binh Thuan. That is the most important factor to show attention and care to physical life, the spirit of officers and employees of agribank. From then build strategies and policies for salaries, bonuses, allowances correspondence between the leaders and the trade union organizations concerned, support, encourage staff together to build Agribank Binh Thuan increasingly stronger in the future. II.5 Research questions Thesis will focus on the content of replies, the following research questions: 1. What are the components that make up the extent of use at Agribank computer Binh Thuan? And What are the most important components affecting the health and operational status of the Bank? Student: Nguyễn Văn Vương – MBAOUM0514 – K14C Page 20