Tài liệu 5 kỹ năng giao tiếp

Ki nang not mpt céch hieu gut khonq con don rh n‹3n ctrl l‹i mpt dieu “cé thi cang hay ” n i“ta - né da thijc sit la mpt ki“ nang khong the“ thieu dCi i v i n htfhq iiq t/Cli thanh cc›nq vé 6ac brit la doi vOi céc chti doanh nghiep thonh dpt. Kh néng to“ chbe lénh dao céc cupc hpp not ra sao sé quyet d|nh viec at sé lém theo ban v‹i hp sé thu dttoc dieu gi - tiéu phi th“Oi gran hay thu dUctc lOi nhuan. Chung ta dieu hieu rfi chinh nh fitig ai co klia nang géy an t tfpng manli doi vcli nlifihg khach hang tiém nang cUa minh — chfi khong phai ngtffii sang sua nhat hay co nang 1 i,fc nhat — sé la nhffng ngtfoi di dfiu trong vfin dé nay. Ki nang 1: Néi Ki nang nfii khong con chi la mOt “diém cong” trong giéti kinh doanh—no da trfi tlianh mOt yéu cfiu tliiét yéu. V| tri cUa mpt ngtfcii trong cling ty cang cao thi ki nang nay lai cang trfi nén cfin thiét. Ngay nay, noi trtfélc cong chting dtfpc xem nli tf mpt tiéu chuan de danh gia cac nha dieu hanh cao cfip. Tuy nliién, ngay ca khi ban khong phai la mOt iiha dieu hanh cao cfip dtfhg dren t cuoc kliung ciing se van th tffing xuyén phai nfii trtfétc cac dCing nghiep cua rninh ve nliffng nliiem vU hang ngay cua ban than. Neu ban la mOt cliu doanh nghiep nlio tlii co the ban sé phai noi dé nufii song bait than — noi mOt cach khac — hang ngay, ban se phai not chuyen vCf i cac khach hang dé ban dtfoc cac saii pham hay d|ch vu cUa minli. SQ tlianh bai trong cac cuoc nfii chuyen lufin co lién quan tr c tiep dén diém co’t1 yéééuuu ccuuaa bbaann.. Chung ta diéu hieu rfi chiiih iih tfng at co klia uang gfiy an ttfpng manh doi vCfi nlit ig khach hang tiem nang cua minli - clii khong phai ng tféli sang sua nhfi t hay co nang ldc nlifi t - se la nlifitig ng tfoi di dfiu trong vfin de nay. Nhilng ng tfcli co kha rang not not th tffing dtfQc danh gia la thfing minh hCfn, co uy li,fc hOn va se dtfQc kinh ne hCtn so véli nh fitig ngtfcli khac. Ngoai miii tr tfcing kinh doanh ban ciing se th tfclng xuyén co c£I hoi khai thac ki nang nfii c0a minh — do co the la tai cac cau lac bp gay quy, cac van de lién quan den chinh tr|, hay tai cac buoi lién hoan chia tay dong nghiep va be ban, hoac trong buoi phat bieu thay mat cho “ ch tfc phi cac kien. Ki nang 2: Nghe t moi quan he cfiiig viec. Khfing chi dcln gian nliiJ m pt trang thai thu dong cua con ngtffii, ki nang nghe con la yeu tO quyet d|nh st thanh bai c0a cac cliu doanh nghiep hay nha quan li trong cac hoat do)ng kinh doanh. Plutarch da twig noi: "Hay hpc cach lang nghe va ban se thu dtfoc rfit nhieu tit nhtfhg ke khong biet cach an noi". Ki nang 3: ViGt Sélm hay mu pn, m pi thiJ quan tr png déu se phai diJpc viet ra. Tuy nhién mot diéu khong may la dOi ch fJ doanh nghiep thi hfi u fret nh ilng bai véli viét gai goc nhat-hay it iihfit la cac ban thao cfJa iih Wg ngtfcli khac dang chat soét lai —deu dOn ca trén ban cua ban: dCln dé ngh| cua nhfitig khach hang létn, quan t rpng, cac cong ty hQp doanh chien l tJQc, cac luyén cac hQp dong cung bo vé chinli sacli ty, cac thfing cao bao chi gfti tot cong chfing, th tf gfti Ki nang 4: Dieu hanh Cac cuoc hpp co thé gifip cho mpi thfi trfi nén On thoa song no cling co thé ngon mat 15 tieng mot tuan ngay ca vCf i nhfing at co kha n5ng quan li thcli giaii tot nhat. Cac cliu doanh nghiep can gap go vcli cac khach hang cua minh dé ki cac hQp dong léln, gap gfi cac nha cung cfip de th tfctng l tfQng vé cac diéu khoan co l Qi hctn, gap gfi cac thanh vién trong nhom dé d|nh ra chien 1 tfpc méli cho quy hay cho m5m sau, diéu hanh cac cuoc hpp véti ban lanh dao de giai quyet cac vfin dé phat sinh hang ngay. Kha nang to chic lanh dao cac cupc hpp tcit ra sao se quyet d|nh viec at sé tain theo ban va lip se thu diJQc dieu gi - tiéu phi thfii gran hay Thu diJpc lOi nhuan. Lam chu doanh nghiep tat nhién lé sé phai co rat nhiéu xung dpt. Neu khfing phai la xung dpt véii khach hang thi la xung dpt npi bo. Neu khong phai xung dpi npi bp thi lai la xung dpt véli cac chinh quyeii hoac cCt quan thanh tra, hoac véli cac ban bp chuyén dau da nhau, va xung dpt véf i cac co dong ve cac ky vpng va bien phap th iy c hien de co loi nhuan mong muon. La chu doanh nghiep, ban se phai phan x tf nh tf mpt trpng tar, tuy luon b| ché trach nh tfng lai cliang dtfpc loi lpc gi. Néu trong hanh trang cua ban van thiéu cac ki nang giai dé quyét nh frng van de nh tf the nay thi ban sé kho long dat dtfoc cac ket qua ciing nhtf muc tiéu kinh doanh cua minh. De co the thu dtfpc nhfitig két qua ioi hon, ban hay hpc cach hoan thien iihfitig ki nang nay va sau do hay trang b| chfing cho cac nlian vién chU chfit cua minh. Dianna Booher la tong giam doc diéu hanh cfJ a cong ty TU van Booher cong COliSul tants, thuyet trinh va ki néng viét, tac gia cua 40 cufin sach. Cac l fii khuyén nhO trong bai viét nay dtfpc trich ra tit cuon Speak with Confidence: Powerful Presentations That Inform, Inspire, and Persuade (Nfii mQt cach t tf tin: Nhffng bar thuyét trinh phong phfi vé mat npi dung, truyén cam trong cach dieu dat va than day sic thuyet phuc) (Nha xuat ban (McGraw—Hill, phat hanh ném 2003). Ban co the lién lac vCli cong ty Booher Consultants qua so may 817-868-1200, e-mail: mailroom W booher.com va tham website: h ttn://www.booher.com/ .