Research about deviant behavior at vinamilk

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RESEARCH PROJECT RESEARCH PROJECT (BMBR5103) (BMBR5103) RESEARCH ABOUT DEVIANT BEHAVIOR RESEARCH ABOUT DEVIANT BEHAVIOR AT VINAMILK AT VINAMILK STUDENT’S FULL NAME STUDENT’S FULL NAME STUDENT ID : LE QUOC VIET : LE QUOC VIET : CGS00018266 STUDENT ID INTAKE INTAKE ADVISOR’S NAME & TITLE : CGSVN00018266 : MAY 2014 MAY 2014THE KHAI (DBA) : DR. :NGUYEN ADVISOR’S NAME & TITLE : NGUYEN THE KHAI (DBA) August, 2015 ADVISOR’S ASSESSMENT …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… …………………………………………………………………………………… ADVISOR’S SIGNATURE …………………………………………………………………………………… …………………………………………………………………………………… NGUYEN THE KHAI (DBA) CONTENT FIGURE & TABLE ............................................................................................................. 1 ACKNOWLEDGEMENT................................................................................................... 2 ABSTRACT .......................................................................................................................... 3 CHAPTER I: INTRODUCTION ....................................................................................... 4 II. Significance of the study ....................................................................................... 7 III. Objectives of the study .......................................................................................... 7 IV. Research questions ................................................................................................ 8 V. Introduction of Vinamilk ...................................................................................... 8 1. Company Description ........................................................................................ 8 2. Development History ....................................................................................... 10 3. Organizational structure of Vinamilk Corporation ..................................... 13 CHAPTER II: LITTERATURE REVIEW ..................................................................... 19 I. Work – family conflict ........................................................................................ 19 II. Role conflict and ambiguity................................................................................ 20 III. Work tension........................................................................................................ 21 IV. Job overload ......................................................................................................... 21 V. Deviant behavior ................................................................................................. 22 VI. The relationship between work – family conflict and deviant behavior ........ 23 VII. The relationship between role conflict and ambiguity and deviant behavior 24 VIII. The relationship between work tension and deviant behavior ....................... 25 IX. The relationship between job overload and deviant behavior ........................ 26 CHAPTER III: RESEARCH MODEL AND HYPOTHESES ...................................... 27 I. Research model.................................................................................................... 27 1. Dependent Variables: ...................................................................................... 27 2. Independent Variables: ................................................................................... 27 II. Constructs ............................................................................................................ 27 III. Research Hypotheses: ......................................................................................... 28 IV. Instruments .......................................................................................................... 30 V. Research Participants ......................................................................................... 32 VI. Procedure for Data Collection and Analyze ..................................................... 32 CHAPTER IV: RESULTS AND FINDINGS .................................................................. 33 I. Reliability statistics (Cronbach’s Alpha) ............................................................ 33 II. Descriptive analysis .............................................................................................. 34 III. Correlation statistic .............................................................................................. 35 IV. Hypothesis Testing Result .................................................................................. 35 CHAPTER 5: CONCLUSION ......................................................................................... 38 I. Summary of the results ....................................................................................... 38 II. Discussion and recommendation ....................................................................... 38 1. Discussion ......................................................................................................... 38 2. Recommendation ............................................................................................. 39 III. Limitations ........................................................................................................... 41 REFERENCES................................................................................................................... 42 APPENDIX A: SURVEY .................................................................................................. 47 APPENDIX B: PRESENTATION ................................................................................... 56 BUSINESS RESEARCH METHODS FIGURE & TABLE FIGURE Figure 1: Business philosophy 12 Figure 2: Workforce indicators of Vinamilk and subsidiaries 16 Figure 3: Percentage rate of Management levels/Total labors 17 Figure 4: Chart of total number of labours base on gender and ages 17 Figure 5: Statistics on labour relations and fluctuation in the period 18 Figure 6: Proposed Research Model 27 TABLE Table 1: Reliability statistics 34 Table 2: Descriptive statistics 34 Table 3: Correlations 35 Table 4: Model Summary 35 Table 5: Anova 36 Table 6: Coefficientsa 36 Table 7: Hypothesis statistics 38 LE QUOC VIET - CGSVN00018266 Page 1 BUSINESS RESEARCH METHODS ACKNOWLEDGEMENT I would like to thank Dr. NGUYEN THE KHAI (DBA) for the continuous help that has provided me through out this research paper. I would also like to thank all everyone that I selected for my questionnaire analysis. Lastly, I would like to thank OUM, HUTECH and all my friend in Class K14C – MBAOUM0514. Surely, this will be helping us in many of our future projects. Student: LE QUOC VIET LE QUOC VIET - CGSVN00018266 Page 2 BUSINESS RESEARCH METHODS ABSTRACT The study was set out to investigate the effect of the job overload; work tension; role conflict and ambiguity and work – family conflict on Vinamilk employee deviant behavior. The effects of deviant behavior that have been examined under this study was collected through the use of standardized questionnaires. Questionnaires were given personally to 300 managerial and non - managerial employees in all over 24 subordinate units of Vinamilk; there were 279 questionnaires returning, in which 269 completely responses were used for the statistical analysis. The collected data were computed and analyzed through factor analysis, Cronbach’s alpha, descriptive statistics, correlation, and multiple regression analysis. The collected data were computed and analyzed through factor analysis, Cronbach’s alpha, descriptive statistics, correlation, and multiple regression analysis. Conclusion: Job Overload management will minimize the collision of work and family. The study indicated some improvements regarding Job overload management, work tension; role conflict and ambiguity and work – family conflict on Vinamilk employee deviant behavior so that it can mutually beneficial for organization and employees. Keywords: the job overload; work tension; role conflict and ambiquity; work – family conflict and deviant behavior. LE QUOC VIET - CGSVN00018266 Page 3 BUSINESS RESEARCH METHODS CHAPTER I: INTRODUCTION Vinamilk is the biggest dairy corporation in Vietnam, with its headquarter located at No. 10, Tan Trao Street, Tan Phu Ward, District 7, Ho Chi Minh City. The company has 24 subordinate units and 1 satellite office with up to 5,400 staff and employees in total.(Source: https://www.vinamilk.com.vn) After almost 40 years of development with policies for applying new technologies, facilitating innovation and creativity, Vinamilk has become an economic bright spot on the landscape of Vietnam joining the WTO. Vinamilk is now one of the leading corporations in all aspects, significantly contributing to the development of the country and its people. Vinamilk’s strong and successful development over almost 40 years is the outcome of devotion and contribution of all members of the company under the outstanding leadership and direction of our key personnel who are not only talented, courageous but also wholehearted for the company’s achievements. As one of the leading companies in Vietnam, Vinamilk is highly aware of its influence to the community and the sustainable development of the society. Vinamilk understand that the success of a business is reflected in not only its financial performance in each annual report but also, and more importantly, in the prominent and sustainable values that it could bring to people. This study explored work – family conflict; role conflict and ambiquity; work tension scale and job overload on Vinamilk employee deviant behavior. LE QUOC VIET - CGSVN00018266 Page 4 BUSINESS RESEARCH METHODS I. Motivation of the study Practical economic and social life of Vietnam in recent years shows that, in terms of the market economy is always the tough competition, the management of human resources in each organization had a meaning it's extremely important decisions to the existence and development of the organization. In the enterprise management of human resources within the functions of the administrator. The administrator role set out guidelines and policies oriented nature for the development of enterprises, so administrators are being a visionary, with qualifications high. Who made the policy line that the other administrator is the executive staff, the result of work well or not depends very much on the capacity of staff.Management of human resources contribute to solving the social and economic aspects of the labor problem. It is a problem of the whole society, of all economic activity. With its current scale, Vinamilk is the workplace of approximately 5,400 employees from various fields and industries who work in different conditions (offices, manufacturing factories, farms, etc.). Vinamilk desire is to create a cultural and civilized working environment for our employees. To this end, we have always been consistent with and encouraged Vinamilk employees to follow the principles of respectful and equal treatment to each other, regardless of their genders, regions and religions. Vinamilk’s strategic approach to human resource management and employee deviant behavior: LE QUOC VIET - CGSVN00018266 Page 5 BUSINESS RESEARCH METHODS  The long-term development strategy of Vinamilk is to achieve the target revenue of USD 3 billion and become one of the 50 biggest dairy companies in the world in the period of 2012-2017. Within this period, there are 3 important areas that create the driving forces to help Vinamilk achieve its mission:  Developing strategic human resource management.  Maintaining and managing activities towards sustainable development.  Planning and implementing Knowledge, Innovation, and Change management.  Assets investment plan: To achieve the target revenue of USD 3 billion in the period of 2012-2017. To maintain dividend payments to shareholders with an annual dividend rate of at least 30% on par value.  Corporate governance: To be an enterprise with accredited professional management and structure. To be an enterprise where the working environment enables employees to make out their best capabilities and contribution to the common goals, thus being one of the best working places for employees.  Vinamilk clearly aware of the importance of staff development in terms of creating a positive and efficient working environment. A significant part of our budget is thus allocated for annual staff training programs, both internally and externally. Our desire is to create the best opportunities and conditions for our staff to improve their knowledge and personal development and in turn, contribute to the development of the company and community. LE QUOC VIET - CGSVN00018266 Page 6 BUSINESS RESEARCH METHODS  In order to master the technology and modern equipment, Vinamilk very focused training and development of human resources. Every year, about 10 students have exam results university entrance with good/excellent was recruited and sent Vinamilk training in the Russian Federation on the dairy industry. The Director of Farm and Livestock Head, Animal Health is the company for the actual tour and learning experience at the dairy farms in the US advanced, Australia, Israel, etc.  Along with internal training, Vinamilk is currently coordinating with universities livestock sector - such veterinary Agriculture and Forestry University of Ho Chi Minh City, Hue, Hanoi Agricultural University, etc. put Last year students specialized veterinary doctor/engineer visiting livestock farms practice. There, the company combines organize recruitment interviews they wish to work in the farm long after graduation.Thanks attaches importance to investment in human resources is the key factor should Vinamilk promising effective implementation of long-term investment strategy was devised. II. Significance of the study Significance of this study is to find out whether work – family conflict; role conflict and ambiguity; work tension scale and job overload on Vinamilk employee deviant behavior. III. Objectives of the study The objective of this study is to develop a better understanding about how work – family conflict; role conflict and ambiguity; work tension scale and job overload LE QUOC VIET - CGSVN00018266 Page 7 BUSINESS RESEARCH METHODS on Vinamilk employee deviant behavior. As a whole the objective of this study is to identify the important factors of deviant behavior due to which Vinamilk employee feel that their job work is conflicting with their family life and then factors of Vinamilk employee deviant behavior. IV. Research questions Basically this study was proposed as a limitation study where data was collected through work – family conflict; role conflict and ambiguity; work tension scale and job overload on Vinamilk employee deviant behavior and questionnaire. The Research questions are as follows: - How are the work – family conflict on Vinamilk employee deviant behavior? - How are the role conflict and ambiguity on Vinamilk employee deviant behavior? - How are the work tension scale on Vinamilk employee deviant behavior? - How are the job overload on Vinamilk employee deviant behavior? V. Introduction of Vinamilk 1. Company Description VIETNAM DAIRY PRODUCTS JOINT STOCK COMPANY STOCK CODE: VNM  Company name: Công ty Cổ phần Sữa Việt Nam  English name: Vietnam Dairy Products Joint Stock Company  Abbreviated name: Vinamilk  Charter capital: VND10,006,413,990,000 LE QUOC VIET - CGSVN00018266 Page 8 BUSINESS RESEARCH METHODS  Headquarter: No.10 Tan Trao Street, Tan Phu Ward, District 7, Ho Chi Minh City.  Tel: (84-8) 54 155 555  Fax: (84-8) 54 161 230  Email: vinamilk@vinamilk.com.vn  Website: http://www.vinamilk.com.vn/  Business registration certificate and tax code: 0300588569 Vinamilk is the biggest dairy corporation in Vietnam. At present, Vinamilk has 3 main branches in Ha Noi, Da Nang, Can Tho and one headquarter in Ho Chi Minh City. With overseas market, Today Vinamilk’s products have been exported to more than 30 countries worldwide, which include the South East Asian, the Middle East, Africa and other countries. After nearly 40 years of continuous innovation and development, brand Vinamilk has become familiar to consumers at home and abroad. Not only that, now, Vinamilk continues to assert itself with its spirit of innovation and creativity not only in terms of production technology, but also on product categories. Vinamilk's products always achieve the best quality according to international standards and meet the interests of each group of users. Vietnam Dairy Factory is equipped with production lines UHT milk with modern equipment and advanced manufacturing technology available today. The plant operates on an automated production line, closed, from material input to product output. LE QUOC VIET - CGSVN00018266 Page 9 BUSINESS RESEARCH METHODS The long-term development strategy of Vinamilk is to achieve the target revenue of USD 3 billion and become one of the 50 biggest dairy companies in the world in the period of 2012-2017. 2. Development History  1976: The Inception of Vinamilk. Vinamilk was established on August 20, 1976 on the basis of three dairy factories from the old regime.  1986: Vinamilk was honored to receive the Independence Medal III.  1991: Vinamilk was proud to be awarded the Independence Medal II by the Government.  1994: In March 1994 Vinamilk officially inaugurated the first dairy factory in Ha Noi.  1996: This was the first year that Vinamilk had the honor to receive the Independence Medal I from the Government.  2000: Vinamilk was awarded the title "Hero of Labor” by the Government.  2001: In May 2001, Vinamilk inaugurated Can Tho Dairy Factory.  2003:  In May 2003, Vinamilk inaugurated Binh Dinh Dairy Factory.  In September 2003, Vinamilk inaugurated Sai Gon Dairy Factory.  2005:  After the period of 1996 - 2005, Vinamilk was awarded the Independence Medal III.  In June 2005, Vinamilk inaugurated Tien Son Dairy Factory. LE QUOC VIET - CGSVN00018266 Page 10 BUSINESS RESEARCH METHODS  In December 2005, Vinamilk inaugurated Nghe An Dairy Factory.  2007: Vinamilk started to develop its material areas in Vietnam by building Tuyen Quang Dairy Farm.  2009:  Thong Nhat, Truong Tho, Sai Gon dairy factories have been awarded the Certificate of "Green Enterprise” by the Ministry of Natural Resources and Environment for their achievements in environmental protection.  Vinamilk built the second dairy farm in Nghe An.  Vinamilk has opened the gateway to huge potential markets such as North American, the Middle East, Asia, America, Australia, Canada, France, Russia, Germany, Poland, Czech, China, Laos, and Cambodia.  2010:  Vinamilk has, since 2010, made its investment in a company in New Zealand manufacturing whole milk powder with a capacity of 32,000 tons/year.  In addition, Vinamilk also invested in the US and opened more factories in several countries. Its export revenue accounts for 15% of total revenue and is increasing.  From 2005 to 2010 Vinamilk applied new technology, installed advanced equipment and machines to all of its factories.  Besides, Vinamilk also established health and nutrition consulting centers throughout the country and introduced over 30 new products. LE QUOC VIET - CGSVN00018266 Page 11 BUSINESS RESEARCH METHODS  Vinamilk built the third and the fourth dairy farms in Thanh Hoa and Binh Dinh.  2011: Built a fifth dairy farm in Lam Dong, increasing the herd to 5,900 heads  2012: Inaugurated Da Nang Dairy Factory, Lam Son Dairy Factory, Vietnam Beverages Factory with modern production lines originated from the US, Denmark, Germany, Italia, and the Netherlands.  2013: The most modern factory in the world which is fully automated and located in a 20 hectare area in My Phuoc 2 Industrial Zone  2014: Vinamilk has become a familiar brand to Vietnamese and international consumers after 38 years of continuous innovation and development.  Vinamilk has been proving itself of strong spirit of constantly improving, innovating, seeking new directions so that the Company gets stronger and stronger.  Business philosophy:  Vinamilk desires to become the most favourite brand in every region and territory. Therefore, Vinamilk keep in our mind and our heart that the quality and innovation are always our most important companions. We act with customer-centered approach and commit to Figure 1: Business philosophy respond to all their needs. LE QUOC VIET - CGSVN00018266 Page 12 BUSINESS RESEARCH METHODS  Always satisfy and be responsible for consumers’ needs by diversifying products and services, assuring quality, food safety with competitive price, respecting the business ethics and complying with laws. 3. Organizational structure of Vinamilk Corporation  THE GOVERNANCE REGULATIONS: Vinamilk’s governance regulation is a system of rules and principles to make sure the company is directed, managed, and controlled in an effective way for the interests of its shareholders and stakeholders.  THE CHARTER: The Charter of Vietnam Dairy Products Joint Stock Company (Vinamilk) is a legal basis for the operation of the entire company, including the contents of company identity, methods of establishment, capital contributions, organizational structure, management, and operations of the company.  THE CODE OF CONDUCTS: Vinamilk’s Code of Conducts is the commitment that upholds the Integrity, promotes Respect, ensures Fairness, maintains Compliance and values Ethics, and is the lodestar for all daily operations at Vinamilk, aiming to strong and sustainable development in the future.  ERP in Vinamilk has been officially put into use from 01/01/2007. ERP systems using Oracle E Business Suite solutions of Oracle by PYTHIS start from 15/03/2005 deployed module is composed of finance - accounting, procurement management - sales management, product management manufacturing and analytical results (Business Intelligence - BI). The work of technology transfer LE QUOC VIET - CGSVN00018266 Page 13 BUSINESS RESEARCH METHODS takes place across the company shares Vietnam Dairy - Vinamilk with 13 locations, including its headquarters in Ho Chi Minh City, logistic enterprises and branches, plants nationwide. Experts said that the ERP system of Vinamilk currently has the largest Vietnam.  Group structure and its subsidiaries, joint ventures and associates: Source: Annual report 2014 of Vinamilk LE QUOC VIET - CGSVN00018266 Page 14 BUSINESS RESEARCH METHODS  Organisation and management structure of Vinamilk: Source: Annual report 2014 of Vinamilk Personnel Structure  Sustainable Development Report 2014, Total number of Vinamilk’s employees in 2014 was over 5,500 people from different occupations, ages, and qualifications. Vinamilk always maintains our view point of respect and equal treatment for employees, no discrimination on gender, region and religion. Every person, in any field or any level, is facilitated to express their values and is a part of the success of the organization. LE QUOC VIET - CGSVN00018266 Page 15 BUSINESS RESEARCH METHODS Figure 2: Workforce indicators of Vinamilk and subsidiaries Source: Sustainable Development Report 2014 of Vinamilk LE QUOC VIET - CGSVN00018266 Page 16
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