Tài liệu Factors affect deviant behavior of employees in hoa phat group

RESEARCH PROJECT (BMBR5103) FACTORS AFFECT DEVIANT BEHAVIOR OF EMPLOYEES IN HOA PHAT GROUP STUDENT’S FULL NAME STUDENT ID INTAKE ADVISOR’S NAME & TITLE : NGUYỄN PHƯƠNG QUỲNH : CGS00018259 : MAY 2014 : NGUYỄN THẾ KHẢI (DBA) August, 2015 BUSINESS RESEARCH METHOD Advisor’s Assessment ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Advisor’s signature Page 2/77 BUSINESS RESEARCH METHOD ACKNOWLEDGEMENT This project consumed huge amount of work, research and dedication. Still, implementation would not have been possible if I did not have a support of many individuals and organizations. Therefore I would like to extend our sincere gratitude to all of them. First of all I am thankful to Mr Nguyen The Khai (DBA),who has support my class how to do a research project and apply SPSS software into research. Moreover, he had even personally gone through and give valuable advised to every individual in class. With his superior knowledge and experience, the research project would like in quality of outcomes, and thus his support has been very essential. I would like to express sincere thanks toward employees of Hoa Phat Group who devoted their time and knowledge in the implementation of this project. Nevertheless, I also specially thank to my family and colleagues for their kind cooperation and encouragement which help me in completion of this project. Once again, I thank very much to all. Nguyen Phuong Quynh Student Page 3/77 BUSINESS RESEARCH METHOD TABLE OF CONTENTS LIST OF TABLES .......................................................................................................... 8 ABSTRACT ..................................................................................................................... 9 CHAPTER I: INTRODUCTION ................................................................................ 10 INTRODUCTION ABOUT HOA PHAT GROUP .................................................... 10 Overview of the company ............................................................................................ 10 Business activities ....................................................................................................... 12 Business objectives ...................................................................................................... 13 Group structure ........................................................................................................... 14 RESEARCH INTRODUCTION ................................................................................. 16 Research problem statement ....................................................................................... 16 Significance of research ............................................................................................. 17 Research objective ....................................................................................................... 17 Research questions ..................................................................................................... 18 Limitation of research ................................................................................................ 18 Page 4/77 BUSINESS RESEARCH METHOD CHAPTER II: LITERATURE REVIEW AND HYPOTHESES ............................. 19 LITERATURE REVIEW ............................................................................................. 19 Job Characteristic (Job Overload) ............................................................................. 19 Job Stress ..................................................................................................................... 20 Job Roles (Role Conflict And Ambiguity) .................................................................. 22 Work-Family Conflict ................................................................................................. 24 Deviant Behavior ........................................................................................................ 27 HYPOTHESES .............................................................................................................. 27 RESEARCH MODEL .................................................................................................. 28 CHAPTER III: RESEARCH METHOD .................................................................... 29 DATA COLLECTION METHOD .............................................................................. 29 MEASURE OF EACH CONSTRUCT ....................................................................... 29 Job Overload ............................................................................................................... 29 Job Stress ..................................................................................................................... 31 Role Conflict And Ambiguity ..................................................................................... 33 Work-Family Conflict ................................................................................................. 36 Deviant Behavior ........................................................................................................ 38 Page 5/77 BUSINESS RESEARCH METHOD CHAPTER IV: ANALYSIS AND RESULTS ............................................................ 41 CRONBACH'S ALPHA (RELIABILITY) ................................................................. 41 Cronbach's Alpha standard applied ........................................................................... 41 CRONBACH'S ALPHA OF CONSTRUCTS ............................................................ 42 Job Overload (JO) ....................................................................................................... 42 Job Stress (JS) ............................................................................................................. 42 Role Conflict And Ambiguity (RC) ............................................................................ 43 Work-Family Conflict (WF) ....................................................................................... 43 Deviant Behavior (DB) ............................................................................................... 44 STATISTICS INFORMATION .................................................................................. 44 Descriptive statistics .................................................................................................... 44 HYPOTHESIS TESTING ............................................................................................ 45 HYPOTHESIS PROPOSED ........................................................................................ 45 CHAPTER V: CONCLUSION .................................................................................... 47 SUMMARY OF THE RESULT .................................................................................. 47 DISCUSSION AND RECOMMENDATION ............................................................. 48 Discussion .................................................................................................................. 48 Page 6/77 BUSINESS RESEARCH METHOD Recommendation......................................................................................................... 49 LIMITATION ............................................................................................................... 51 REFERENCES .............................................................................................................. 52 APPENDIX .................................................................................................................... 58 Appendix 1: Survey ..................................................................................................... 58 Appendix 2: Presentation ........................................................................................... 70 Page 7/77 BUSINESS RESEARCH METHOD LIST OF TABLE Table 1: Group Structure............................................................................................ 14 Table 2: Corporation Structure ................................................................................... 15 Table 3 : Research model ............................................................................................ 28 Table 4: Cronbach 's Alpha - Internal Consistency .................................................... 42 Table 5: Cronbach's Alpha of Job Overload ............................................................... 42 Table 6: Cronbach's Alpha of Job Stress .................................................................... 42 Table 7: Cronbach's Alpha of Role Conflict and Ambiguity ....................................... 43 Table 8: Cronbach's Alpha of Work - Family Conflict ............................................... 43 Table 9: Cronbach's Alpha of Deviant Behavior ........................................................ 44 Table 10: Descriptive statistics ................................................................................... 44 Table 11: Model summary ........................................................................................... 45 Table 12: Coefficients .................................................................................................. 46 Page 8/77 BUSINESS RESEARCH METHOD ABSTRACT This purpose of this research in way to find the factors attractive deviant behavior at Hoa Phat Group. This research analyses whether or not there is a significant relationship between Deviant Behavior with Job Overload, Job Stress, Role Conflict and Ambiguity and Work - Family Conflict among employees in Hoa Phat Group. This research also was conducted by quantitative method with source data is surveys that it collected via questionnaire from 268 employees of Hoa Phat Group. This result of these surveys shall be statistically analyzed by software SPSS version 22. Hypotheses used this research includes five construct: one dependent construct (Deviant Behavior) and four independent constructs: Job Overload, Job Stress, Role Conflict and Ambiguity and Work - Family Conflict. I hope this research will help CEO and managers of Hoa Phat Group have some reference in order to have some strategies on how to minimize job stress, conflicts so that employees can be more efficient and productive in the workplace. Keywords in this research: Deviant Behavior, Job Overload, Job Stress, Role Conflict and Ambiguity, Work - Family Conflict. Page 9/77 BUSINESS RESEARCH METHOD CHAPTER I: INTRODUCTION INTRODUCTION ABOUT HOA PHAT GROUP Overview of the company Hoa Phat Group is one of the leading private industrial production groups in Vietnam. Starting with a trading company specializing in construction machines since 8/1992, Hoa Phat alternately extended to the field of Furniture (1995), Steel Pipe (1996), Steel (2000), Refrigeration (2001), Real Estate (2001). In 2007, Hoa Phat restructured to a Group model, in which Hoa Phat Group Joint Stock Company is the parent company and other member companies and allied companies. In 15/11/2007, Hoa Phat was officially listed in the Vietnam Stock Exchange with ticker “HPG”. After the restructure, Hoa Phat has many great strides in which the most prominent progress was implementing of Hoa Phat steel integrated complex project in Hai Duong province with the steel production technology from iron ore to steel, and invest to exploit minerals to create input for steel production. Currently, Hoa Phat is located at Top 3 of largest steel producers in Viet Nam. As at 1/2014, Hoa Phat Group has 13 member companies with the major businesses: Steel production - Mining – Coke production – Real estate - Furniture Manufacturing – Page 10/77 BUSINESS RESEARCH METHOD Construction accessories and equipment with many factories in Ha Noi, Hung Yen, Hai Duong, Lao Cai, Yen Bai, Ha Giang, HCM City, Binh Duong province. The steel production and related products such as coke, iron ore accounted for over 80% of revenue are key business of the Group. Hoa Phat Furniture is a reputable brand with the largest market share of office furniture in Vietnam. Besides, real estate, industrial park, urban area is also another key sector of the Group. The annual revenue of Hoa Phat Group reaches about USD 900 millions and plan to reach USD 1,2 billions in 2014. Hoa Phat Group profile Transaction name: Hoa Phat Group Joint Stock Company Business Registration Certificate No.: 0900189284 Charter capital: VND4,886,431,750,000 Address: Pho Noi A Industrial Zone, Giai Pham Commune, Yen My District, Hung Yen Province Head Office: 39 Nguyen Dinh Chieu, Le Dai Hanh Ward, Hai Ba Trung District, Hanoi Phone: (84) 4 62848666 Fax: (84) 4 62833456 Da Nang Branch 171 Truong Chinh, An Khe Ward, Thanh Khe District, Da Nang City Phone: (84) 511 3721232 Page 11/77 BUSINESS RESEARCH METHOD Fax: (84) 511 3722833 HCM City Branch: 643 Dien Bien Phu, Ward 25, Binh Thanh District, Ho Chi Minh City Phone: (84) 8 62985599 Fax: (84) 8 62987799 Website: www.hoaphat.com.vn Business activities 1 Trading, exporting and importing iron and steel, materials and equipments for refining and rolling steel; 2 Producing rolling steel and roof fabrication; 3 Producing steel pipes and galvanized ones, stainless ones; 4 Producing and trading non-ferrous metal and non-ferrous metal scrap; 5 Refining steel and casting iron; 6 Manufacturing and trading coke coal; 7 Mining for metal ores; trading metals, metal ores and metal scrap; 8 Manufacturing and trading construction and mining equipment; 9 Producing interior furniture for offices, households and schools; 10 Manufacturing, trading, assembling, repairing, and maintaining electric, electronic, refrigeration, civil electric products and air conditioners; 11 Investing and building infrastructure for industrial zones and urban areas; Page 12/77 BUSINESS RESEARCH METHOD 12 Real estate business. Business Objectives Vision Become the leading industrial production group of Vietnam, operating diversified with the strong fields including steel production, the traditional industries and real estate Mission - Harmonize with the development of society, product always towards benefits of customers - Sustainable cooperation, reliable partner, bringing long-term value to shareholders - Promote talent, wisdom and bring better life to members of the company - Prospects of investment expansion to contribute significantly to the prosperity of Vietnam Page 13/77 BUSINESS RESEARCH METHOD Group structure (Table 1: Group Structure) Page 14/77 BUSINESS RESEARCH METHOD (Table 2: Corporate Structure) Page 15/77 BUSINESS RESEARCH METHOD RESEARCH INTRODUCTION Research problem statement Workers today certainly have more stress due to the increased responsibility and work added due to smaller workforce. Stress is a serious problem for front office employees. This study is to investigate both employees in predicting workplace deviance. Deviant workplace behavior is a prevailing and costly phenomenon in Hoa Phat Group. It includes a wide range of negative acts conducted by employees to harm the organization and its members. The research have identified that deviant workplace behavior is a very serious problem in Hoa Phat Group. To reducing deviant organizational behavior because it can be a very disruptive and costly problem in terms of both the financial toll it takes in the company and the emotional toll it takes in employees. Deviance has often been recognized as a reaction to frustrating organizational stressors, such as financial, social, and working conditions found that the increasing tension in corporations that has resulted from economic changes, increasing global competitiveness, work - family conflict, role conflict has led to significant levels of misconduct. Page 16/77 BUSINESS RESEARCH METHOD With regard this problem, this study was conducted to examine the relationship between Deviant Behavior with Job Overload, Job Stress, Work - Family Conflict and Role Conflict and Ambiguity in Hoa Phat Group. Significance of Research With the research results, management of the company could adjust the policy and set out a strategy to help employees by decreasing work tension. In addition, employees can balance between work and family in order to enjoy happy life. Besides, it also improve employee loyalty to the organization and further, contributed to the strengths of the company increasingly stronger in the future. Research objective This study mainly seeks to achieve the following objectives: 1. To investigate the reasons why the employee stress in the workplace. 2. To identify the factors that may to cause deviant behaviors. 3. To suggest some solutions based on research finding to decrease deviant behaviors. Page 17/77 BUSINESS RESEARCH METHOD Research questions Based on the discussion above, and to accomplish the objective of this study, these research questions have been formulated: 1. How is the impact job overload on deviant behavior? 2. How is the impact job stress scale on deviant behavior? 3. How is the impact work - family conflict on deviant behavior? 4. How is the impact role conflict and ambiguity on deviant behavior? Limitation of research This research will have some limitation because it only focuses related on Hoa Phat Group employees. Secondly, this survey conducted in slightly short time. A total of 300 questionnaires, only 268 responses were usable. The rest 32 questionnaires have most of the questions leave blank or disappear. Furthermore, this survey use English which make confusion for the reader when they answer it. Page 18/77 BUSINESS RESEARCH METHOD CHAPTER II: LITERATURE REVIEW AND HYPOTHESE LITERATUTE REVIEW Job Characteristics ( Job Overload) Job overload represents the weight of the hours, the sacrifice of time, and the sense of frustration with the inability to complete tasks in the time given. Gmelch et al. (1992) cite the time, pace, and pressure as major factors contributing to stress and burnout. Job overload arises as a complex factor in the qualitative studies conducted by Duke (1988) and Whitaker (1996). Duke interviewed high achieving principals who considered leaving their jobs. Having too much to do with too little time to do it is a common perception in the workplace. This problem, often referred to as work or role overload, can be caused by a variety of factors. Things such as unrealistic deadlines, lack of appropriate break periods, and increasingly heightened expectations are common causes of work-related stress that exist throughout a wide variety of occupations (Shimazu & Kosugi, 2003). Other harmful factors that are related to work overload include rapid change, disordered multitasking, uncertainty, and interruptions during work. While it is possible for many hours of concentration on a well-defined job to have a positive effect Page 19/77 BUSINESS RESEARCH METHOD on a person’s mental state, it is also possible for less than an hour of chaos in the workplace to have a hazardous effect on a person’s health (Zohar, 1999). People who serve as managers and supervisors are most susceptible to work overload. One potential explanation for this is the open-ended nature of the managerial job (Johns & Saks, 2001). The difficulties encountered when trying to juggle the demands of superiors with the needs of subordinates has the potential to provoke a lot of stress. Different personality types can also result in different ways of handling a heavy workload. For example, research indicates that introverts have notably different coping mechanisms for stress than extroverts (Dormann & Zapf, 2002). These mechanisms can vary in effectiveness when handling organizational stressors such as work overload. Another factor that relates to how people are influenced by heavy workloads is sex. For males, work stress is more strongly related to concerns about roles in the power structure of an organization, whereas female employees experience more severe stress when a conflict exists between job requirements and family relationships (Vagg, Spielberger, & Wasala, 2002). Job Stress Job Stress is basically the negative effects of excessive pressure or other types of demand placed on employees at work. Stress is not a disease it is a state, but if stress becomes excessive disease for a very long time then it effects on mental and physical Page 20/77